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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
After one time of a disappointing service a couple years back I decided to give them a shot again and take my car in for a simple oil change. Scheduled an appointment at noon and got there 11:55. After being inside the service area for about 15 minutes and not being helped by anyone I approached a gentleman working there myself. Found out the price I was told over the phone was 30 less then what I'm actually going to have to pay yet still decided to go with it. 1:30pm on the clock and my car still isn't done. After all I got... read more
Business response:
Thank you for your feedback. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely... read more
I took my x5 in to repair the thermostat and exhaust sensors, which were very expensive to repair. When i picked up the car a few days later, my car was in the worst shape of its life. Driving the car back home, the car began to overheat and the acceleration was terrible. Turned out that my coolant resivoir was damaged. I've never had any problems with overheating issues until I took my car to Fields. I had Fields tow my car back to the dealership. The service adviser tried to charge me 500 bucks to fix the problem. I've rea... read more
Business response:
Thank you for your review back in 2010, pyoo3. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotiv... read more
I have driven 6000 miles in my certified BMW used car in a year and a half period of time. The car is a convertible and has been garaged kept and stored four months every year. I brought it to be serviced in July under the "year maintainance warranty." They told me that they changed the oil (they did not) and that my car was in good condition. After three months I brought it in for oil change (325.00) and they told me my certified used car (that I bought a year and a half ago) needs tons of work. After only 6000 hwy miles, t... read more
Business response:
Thank you for your feedback in the distant past, JFR. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your au... read more
I walked in with a family member who was looking to test drive a BMW X3. The salesman, who was very undereducated about BMW, said there were no X3s. I told him to check again. He came back with a filthy X3 which had JUST been offloaded a truck after coming from Germany. It was disgusting. Also, it had LESS THAN ONE GALLON OF FUEL IN THE TANK. We had to stop at a gas station so they could full it up. When I asked about the car, he proceded to read off all the options the car had, not even telling us any features. It was the w... read more
Business response:
I apologize for the encounter you experienced in the past. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve yo... read more
Level 1 Service on Monday. Fan clutch replaced during service plus the other extras. 1400 dollars. Get car home Monday evening park it until Wednesday morning, pool of fluid under car! I call Fields and I'm told to bring it in on Thurday 7 am. I report at 7 am, grease monkey looks a car 8 am. I'm told the anti freeze resevoir is leaking. I authorize replacement. Car is poorly washed and delivered to the front door. I pay 240 dollars. I check under hood and find the fan cowling broken. They deny any responsibilty. How that fo... read more
Business response:
Thank you for your feedback. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.