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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
All, I have been a customer of Fields BME for the past 8 years and we used to recommend it to all friends and family. A month ago we dropped our 2008 BMW 535i for a service, Christian was the service rep, the total estimate for the repaid was $6000 and the exact cost to repair the immediate issue was $3500. I asked the rep to just put a battery in the car and I will take the car to another service shop to evaluate the car. They said they will not do I asked since it’s a waste of my money but $3500 is ideal to fix the car. I ... read more
Business response:
Hi- we apologize for any inconvenieces we have caused. To our understanding, we were able to come to a resolution. Please let us know if you are still unsatisfied and we will do our best to accomodate your needs. Thank you, Dave Dave McCulloch GM of BMW Northfield (847) 441-5300
I'm concerned about a review on Jan 25. The car was brought in for service with an extended warranty and the warranty was not accepted due to after mkt parts being found on the car. My concern is that field BMW sold the car with after market parts and would not accept the extended warranty for service
Business response:
Hi- thanks for sharing your experience. We are very concerned and would like to look more into this situation, however, we need your contact information. Can you please send us your contact? We will reach out to you.
I came in for an appointment that I scheduled for my vehicle my vehicle had extended warranty when I scheduled the appointment always set is I would pay $50 deductible after taking the vehicle to Fields BMW and dropping the car off I received a call from the service advisor named Brandon and told me that because of my aftermarket parts my warranty would be void which was not explained from the start as a service advisor you should advise the customer on what or what not is covered and any type of disclosures prior to servici... read more
Business response:
We are truly concerned about your experience and sorry that you left unsatisfied. We pride ourselves in transparency for service on your vehicle, which is why we have a signed form indicating your permission and agreement on the diagnosis labor charge to find the vehicle issue. After discovering and informing you of the issue, our recommended services were rejected, therefore, we could not fix it. Your feedback is appreciated and we will take it as an opportunity to reflect on our services or better communication. We have be... read more
I was told it's a known issue but not solution is abailable . So I left with the same issue and no resolution . . It was frustrating because I want my car to be functional .
Business response:
Thank you for the feedback. We understand there was an issue pairing the iPhone to the vehicle. The bluetooth audio streaming issue on the iPhone 7 is corrected with Apple software iOS 10.0.x. At your most convenient time, we recommend these steps: 1. Update the software on your iPhone, 2. delete the phone and the vehicle from paired devices and 3. pair phone back to vehicle. If you have any trouble, please reach out to Mark Shapiro, shop foreman, at mshapiro@fieldsauto.com or call (224)944-6074. We look forward to helping y... read more
FIELDS dealerships train the most unethical and dishonest human. Fields BMW Northfield bullied me for the whole 8 years after I purchased and service my car there. Don't waste your time and money at these FIELDS dealerships. They indicated they had a new team for management but this is not true. They just rotate managers to a different FIELDS dealership. Their dishonest, unethical and non professional standards remain the same. In 2011, Jerry Marichal the service advisor lied to me that my warranty was 3 years when it was ac... read more
Business response:
You did not leave contact information. I was already conned by Richard Weinstein to have a meeting with him. At the meeting, he checked my records, looked at me and said, "You are a loyal customer." AND YOU KEEP COMING BACK? He told me off in less then 5 minutes, In addition, he indicated, IT IS NOT UNCOMMON FOR CUSTOMERS TO REPLACE 10 TIRES FOR THE SAME BMW. This is UNETHICAL BUSINESS! Maintenance is pricy because FIELDS did NOT repair the faults during warranty and lied about warranty expiration date. When my engine light ... read more
It was the worst car dealer experience that I ever had in my life! Nick (manager) shows the kelly's blue book value on his computer and reduces price by 5000 to 7000 dollars while buying your car. When you go home and check the kbb value of the same on your computer, you will be shocked to see the price difference in thouands of dollars. For me he showed the kbb price as $21000 for 2014 Mercedes-Benz GLK 250 Bluetec (very good condition). But I shocked to see actual kbb value (trade in price) was around 28000 dollars for the... read more
Business response:
Hi Sylvia- thank you for sharing your feedback. We are sorry that you went home disappointed. I can assure you that we work with integrity and transparency. To help with your car-buying research in the future, we suggest using more than one car resource site, for example, Edmunds.com. We are sorry that we did not communicate clearly and set the proper expectations. We would love to have the opportunity to take another look at the vehicle if possible. Please contact me, Dan Martin, at 847.441.5300 or at dmartin@fieldsauto.com... read more
Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about all of the corrections and management changes are COMING FROM THE SAME MANGEMENT TEAM I DEALT WITH DURING THE TIMES OF BAD SERVICE. Hence the title, "WHAT A CROCK". Would never buy here again.
Business response:
We invite all of our current and potential customers to please check our existing reviews on Dealer Rater, Google, Yelp, etc., which illustrate that we make every effort to treat all of our customers fairly and with the utmost accuracy and timeliness. As is the case with most disputes, there are two sides to this story. I also encourage all of our current and potential customers to contact me if they have any concerns about Fields BMW Northfield's dedication to providing only the best possible experience. Best Regards, Dave ... read more
I received great service but because you won't give ma a loaner I Will probably never go back .I bought the car elsewhere because of your negative sales practices and this no buy no loaner policy is just just an extension of your heavy handed behavior
Business response:
We appreciate you taking the time to provide us with such candid feedback of your experience with us. I am very sorry to hear that your visit did not meet your expectations and I apologize for any inconvenience. We do offer loaner vehicles with service appointments and I would appreciate the opportunity to discuss your visit in detail to address your concerns. Please contact me at your earliest convenience at (847) 441-5300, or via email at davem@fieldsauto.com. Thank you and I look forward to hearing from you. Sincerely, Da... read more
Fields has found the secret of a business model not being a zero sum game. That in order for a business to succeed the customer has to loose. At Fields both the business and the customer win!
Business response:
Thank you for your thorough review and salient observations. It is our sincere goal to ensure our customers receive consistently outstanding customer service on every visit. We are delighted to assist your automotive needs and look forward to your next visit. Thank you for being a valued customer! Kind Regards, Dave McCulloch, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.