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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
These guys were great. I showed up on a busy Saturday and John (Sls Mgr) showed me the cars he had and gave me the best price I'd heard all within 25 minutes....no games, no BS. Regrettably, the color /option package did come together so I didn't buy the car there, but this is the guy to get it done. I did use their price elsewhere though.......
Business response:
Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Dave McCulloch, General Manager.
Worst dealership around. When I called to make an appointment they were very rude on the phone they were surprised I had not brought my car in for service there before. When I arrived I had to wait for 20 mins for someone to even greet me. Then when after the service was preformed I had to ask them if it was done when I saw the car sitting there for 20 mins. No car wash no interior protection for when there techs got in with dirty clothes. I definitely will not be going back. Way to many dealers with better service
Business response:
We aim to deliver best-in-class service, so this is hard to hear. I will take note of the concerns you've raised here so we can work to improve our client experience moving forward, but if you'd like to discuss this, I also welcome you to give me a call. I would be glad to address this directly and see if there is anything I can do to restore your confidence in our team. Best, Anibal Ruiz - Service Manager - 847-441-5300
"Received a letter stating my car is eligible for an..." Received a letter stating my car is eligible for an upgrade, only to arrive at dealer and be told it's not the case! To make things worse, there wasn't much explanation from the service about the details of why the mistake was made or any effort to try to correct it. So much for spending a LOT of money on a car only to find out that it's obsolete in about 4-5 years!
Business response:
Alex - we're sorry to hear about the miscommunication surrounding your vehicle's upgrade eligibility. This certainly sounds frustrating. I'd love to look into this for you to address your concerns and see if there's anything we can do to rectify the situation. Would you please give me a call at your earliest convenience? Thank you, Joseph Jamilkowski - General Sales Manager - 847-441-5300
"This is the worst dealership you can deal with in my..." This is the worst dealership you can deal with in my opinion and the owner Dan Fields is a joke. They lied to me about the condition of a car. They are the typical used car salesman. Plenty of other companies to use. I have seen the many bad reviews and do not be their next victim, be smart and look elsewhere.
Business response:
Mr. Perkin, I would love the opportunity to resolve any issues you have with Fields BMW in Northfield, but I don't show you in any of our systems. It doesn't look like you have ever been here for service or visited the dealership in sales. Please call me at your convenience to discuss any issue you have with this dealership. Thanks, Steve Steve McDonald Fields BMW 847 441 5300
"Sneaky, disrespectful, and do not do business with them" Be extremely cautious when you are buying car from this ridiculous dealer. Had 2 experiences, they will never ever have any business from me and I suggest everyone else be cautious. Knauz is way better and not that much far out. 1. In 2015 wanted to buy m235i, went in checked, asked for 1000 off MSRP for the deal and was told "don't try to buy steak with burger money". 2. In 2020, found an advertisement on them selling a x3 loaner, went in, negotiated and agreed to bu... read more
"Se mi emergency service" I had a run flat tire than was no longer a run flat but a flat. Turned out I needed 4 new tires which you had. After replacing the tires & doing some other work, my car was ready exactly when told. The 1 problem I had was no one put down paper on my mat & it was quite dirty from all the black shoes the workmen have.
"Used car purchase" I didn’t get a fair price for my trade in. I had to pay an extra 3000 plus dollar to pay off my car, which I think should have been offered to offset the price of my bmw.
Jerry's assistance and advice was very valuable. He guided me through the need for an extended service plan and why I didn't need it
Business response:
Thanks for sharing your experience and giving us your five star rating! We are so glad to hear that Jerry was helpful during your visit. Thanks for choosing Fields and we hope to see you again.
I received a comprehensive report detailing the work that needed to be done. The service advisor and I made a game plan for future visits to take care of the necessary work that needed to be done.
Business response:
Thanks for sharing your experience and giving us your five star rating! We hope to see you again.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.