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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I walked into Fields BMW this weekend planning to test drive a 428i or 435i convertible. The man who greeted me told me I didn't need to test drive the 435 because it has a 6-cylinder engine, and (honest to god, this is what he said out loud), "the 4 is probably good enough for a woman." I've never been confronted with such blatant sexism before. It was a horrible experience. That guy should be fired. Do not spend your money at Fields!
Business response:
Thank you for your feedback in the past. In the time since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. The type of behavior you described is not tolerated within our organization. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. T... read more
I made the mistake of purchasing a BMW X3 from Fields Northfield several years ago. The car has underperformed for a BMW - NOT quality engineering. It has been in the shop more times than I can count. Everything has gone wrong. And the service has been the most disappointing I have ever had with any car dealer. They routinely overcharge anytime they touch the vehicle. Be prepared to spend thousands and thousands on repairs. While other auto specialists offer FREE diagnostics by hooking up computers in today's world, BMW char... read more
Business response:
Thank you for your feedback in the distant past, JFR. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your au... read more
Reps are arrogant and sarcastic. No follow through. Wait time rediculous. I was beginning to believe they were xxxxxxxxx. Bought a new BMW some where else, will not be using Fields BMW service again.
Business response:
Hello, I'm sorry to hear that you had such a terrible service experience. I would appreciate it if we could talk about it, I really need to get some specifics if at all possible. It is difficult for me to address problems interanally without more information. Thank you, Dave McCulloch 847-881-8362 or davem@fieldsauto.com.
I have been a customer of Fields BMW for 21 years. Why go elsewhere? I have seen very little movement in the personnel so to me that means a lot. There is always time for conversation when I bring it in for service, but even when I don't need service and I am in the area I always feel compelled to drop by.
Business response:
This is definitely great to learn! Please don't hesitate to make me aware if there is any manner in which we may additionally supplement your current or future experience with us. Kindly, Dave McCulloch, General Manager.
It all began at Fields Jeep in Glenview. My wife and me were not sure which car to chose the Mercedes s 550 they had for sale or to go elsewhere and try BMW X6. So as i have mentioned we have tried the S 550, the dealer was nice and friendly, main thing he was not pushy his name is Adam London. I have explained him ll the story, so he being a good employee sent to to their FIELDS BMW. My experience in FIELDS BMW was short, as soon as we have entered the certified pre owned department door we were greeted by the gentleman who... read more
Business response:
Hello Bohdan, I apologize for the poor experience at our dealership. I appreciate that you were honest and gave me information that I could address internally. There is no excuse for what appears to me to be laziness by one of my sales staff. For the record, there are very few differences between the model years you were looking for and the brand new 2014 we have in stock. Please let me know if I can help in any way- once again, I apologize for the treatment you received. Dave McCulloch 847-881-8362
Went to this dealership to buy a car, and knew an updated model of the 5 series was coming out. I wanted to see how Alex would respond to me saying I am thinking about waiting for the 2014 model with the updated change. He basically in a nutshell told me not to believe everything I read on the internet and media. Alex told me the 2014 will have no change. Oh wait a week later the new 2014 5 series pictures was officially released by BMW. Towards the end of our negotiation, I told him this was the first dealer I was stopping ... read more
Business response:
Thank you for your feedback in the past. I apologize for the experience. In the many years since your review, our dealership has changed Management, staff and policies to reflect that we maintain only the highest level of customer satisfaction. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your au... read more
I purchased a car that they were going to hold....sold it out from under me, offered a 2011 for $$, took delivery to MI and then car arrived with no owners manual or floor mats. Called to see if they would make it right, nope not gonna happen! apparently 2011 BMW's do not come with floor mats or manuals unless stated in the purchase agreement! REALLY!!!!! Never been treated so poorly by a dealership ever.
Business response:
Unfortunately the dealer you purchased the car from, Austin Motors, has not responded to my inquiry to try to discuss and resolve your outstanding issues. I remain willing to communicate with them if they desire. Dave McCulloch
Bought BMW X5 based on pictures, dealer description and carfax. Flew to Chicago to drive vehicle home to Minneapolis but condition of the X5 did not meet description or expectations ==> Previous body damage and paintwork not reflected in Carfax. Received full refund and bought 1 way air tickets home.
Business response:
Thank you for your feedback. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely... read more
Horrible service and they tried ripping me off! My first experience with the dealer was over phone. I called them on a Friday around 5pm, asking if a certified pre-owned BMW 328xi was still for sale and if I could take it for a test drive. The sales person told me it was still available, and that I could take it for a test dive but I "...shouldn't plan on buying it tonight". WOW!!! So the dealer didn't want to sell me their car because they must have had better plans for Friday night (they weren't going to close for another ... read more
Business response:
Thank you for your feedback. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.