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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great place to visit to purchase a car. Dave was very understanding of our needs and worked very close with myself to find the right car for my budget and needs. Highly recommend Dave for anyone who is looking to purchase a new or used BMW. Dave was patient, helpful, understanding, and eager to help identify a car given my budget and requirements. It is not easy to find a low mileage car, with all the extra toys in it AND be a manual. If I could score them more than a 5 I would!
Business response:
We appreciate your great feedback in the past and we look forward to serving you in the future. We are part of Fields Auto Group and are dedicated to ensuring you continue to receive only the highest level of customer service. Kind Regards, Dave McCulloch, General Manager.
I was very pleased with Fields BMW from my first step into their doors, up until I drove my new car home. I had the pleasure of dealing with Goran and Evan whom had an answer to all my questions. They made the negotiation process very easy and painless. I will without a doubt be purchasing my next car from them again. If you find something you like from Fields BMW I highly recommend seeing Goran and Evan.
Business response:
Reviewer went a little overboard with description of a seven year old X5 with a clean carfax. The vehicle had some paint work and it is true that the hood had a small burn area from someone buffing to hard, far from a "WRECK" its a very nice vehicle. As a matter of fact local customer who purchased X5 is very happy. Have tried several times to contact reviewer and discuss situation, no luck.
I highly recommend Fields BMW for sales and service. They have a great facility with friendly, courteous staff who are well informed and efficient. There waiting area is spectacular, with food and beverage service that is top notch. I have worked with sales associate, Tom Brandt, many times through the years. He is very well informed, efficient, and reliable. He has made my BMW purchases extremely pleasurable due to the professional care he gives to his customers. I highly recommend him, especially. Additionally, my service ... read more
Business response:
I'm glad we could make the transition smooth for you in the past. We're part of Fields Auto Group and we're dedicated to ensuring you receive only the best in customer service. If there is any way we may further elevate your experience moving forward, please let me know how we may be of assistance. Sincerely, Dave McCulloch, General Manager.
Jerry is extremely knowledgable and helpful. He goes out of his way to addrss my problems and take care of them. I have tremendous confidence in his ability and always look forward to dealing with him. Fields BMW has been my dealership for 35 years and I am very comfortable with all aspects of their service.
Business response:
Thank you! It brings us great pleasure to attend to your automotive needs, both in the past and now moving forward as part of the Fields Auto Group. If there is any way we may further improve on your experience, please let me know. Best Regards, Dave McCulloch, General Manager.
We purchased our 740il, new. from Fields. Our experience has been OUTSTANDING since day 1. Being an "Automotive Family" we've maintained a close relationship with Dave Mc Culloch, Gen Mgr, Jerry Marichal, Assist. Serv. Mgr. as well as some of the lead mechanics. Your whole whole operation have always been FIRST CLASS in our books. "Are you being helped, or have you been helped?" is often asked by the folks at Fields. You folks care and that's comforting. I happen to have a vehicle being serviced by your competitor (MB). They... read more
Business response:
Thank you, that’s the type of 5-star experience is what we strive to provide on every visit. I’m glad we were able to provide this for you in the past. We are dedicated to continuing you receive only the best in customer service. Kind Regards, Dave McCulloch, General Manager.
I've been going to Field's BMW since I bought my first BMW. I have always had a great experience at their shop. They go out of their way to explain what's being done and why. The mechanic's are first rate and the repairs are always done on time. They've even added a chef in the morning that makes breakfast while you're waiting for you car to be finished. They've always been very fair on their pricing with me and have just instituted a mileage club that gives a 15% discount for service on high mileage BMW's, which saves me a ... read more
Business response:
That's certainly what we strive for, Mr. Overholser. Thank you for both your kind words and your business in the past. At Fields Auto Group we are dedicated to continuing to provide the great experience you're used to. If there is anything further we may do to enhance the quality of your ownership or experiences now or in the future, please let me know. Sincerely, Dave McCulloch, General Manager.
The people at Fields BMW could not have been more helpful than they were. They, and I mean everyone, who I had contact with truly wanted me to be absolutly satisfied regarding my exchange of cars 2008 650 for a 2010 650. My 2008 car could not be fixed properly and along with BMW the Fields organization set out to make me happy, and they did. I would recommend Fields to anybody looking for a car that they sell. I wish them the very best!
Business response:
That’s wonderful to hear! I’m delighted you had a great experience in the past. Please be assured in knowing that we will continue to provide you with only the best in customer satisfaction. If there is any way we may improve on your experience, please let me know. Sincerely, Dave McCulloch, General Manager.
Great Dealer
Business response:
Thank you for your review in the past, jmantione. It is our pleasure to continue to provide you with the exemplary service you're used to. I’m delighted you had a wonderful experience with us and we look forward to continuing your great experiences with us in the future. Sincerely, Dave McCulloch, General Manager.
I've taken my 2000 5 series here multiple times. Only 1 slightly bad experience where they didn't discover they had ordered the wrong part until they were 50% done. ugh ! They did however, give me a loaner on the spot. I found the service advisors very fiendly, pro-active, and informative. They were also extremely quick at diagnosing most problems. I really have no complaints. The late service hours are a real plus.
Business response:
Thank you for your feedback, jcorr4. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.