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BMW
- Automotive
- Seaside, CA
About this business
Location details
1 Geary Plz, Seaside, CA, 93955, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"I brought my car in for a servicing recently and had the..." I brought my car in for a servicing recently and had the pleasure of working with Anna and Brandon. I've never had a car servicing go so seamlessly! They were both kind, attentive, and communicative from start to finish. I've had a squeak happen randomly in the front of my car and Brandon went above and beyond to help figure out what it was. I don't think it was his job to do that but he took on the task without hesitation. Anna was quick and efficient in getting ... read more
I brought my car in for a servicing recently and had the pleasure of working with Anna and Brandon. I've never had a car servicing go so seamlessly! They were both kind, attentive, and communicative from start to finish. I've had a squeak happen randomly in the front of my car and Brandon went above and beyond to help figure out what it was. I don't think it was his job to do that but he took on the task without hesitation. Anna was quick and efficient in getting me a loaner car and was super sweet to speak with. She makes y... read more
Business response:
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Allen Bendix - Service Manager
"I brought my m4 for repair, Anna rushed to help me right..." I brought my m4 for repair, Anna rushed to help me right when i stepped through the doors she was very helpful and friendly and helped me get a rental car and fix my car.
"Anna was a pleasure to work with. She went above and..." Anna was a pleasure to work with. She went above and beyond to get my car serviced and to set me up with a loaner car that worked for my family and our schedule. Highly recommend! Chris was super helpful and a great commutator. I look forward to working with him again in the future.
"Excellent Staff - both the front office (Mike and Anna -..." Excellent Staff - both the front office (Mike and Anna - managers) and the service bays. Service estimate was quick and complete with Q&A for all customers. Everyone was courteous, polite and FUN to work with!! Best BMW Service experience bar none.
"Other dealerships should have their staff visit this..." Other dealerships should have their staff visit this dealership to learn a lesson or two. Hands down, customer service is their priority here. Every employee I met greeted me with a smile and were extremely helpful.
Business response:
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Allen Bendix - Service Manager
"Mike is great! He knows what hes talking about and makes..." Mike is great! He knows what hes talking about and makes sure that I understand what's happening with my service appointment. He answers all my questions and if for some reason he doesn't know the answer than he calls and finds out! Great customer service and a wealth of knowledge.
Business response:
Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Allen Bendix - Service Manager
"Had an issue with my licence plate mount for my new 330e...." Had an issue with my licence plate mount for my new 330e. Anna got it sorted out quickly and even had it covered since I just got the car. Super helpful!
Business response:
Hi Rod, and thanks for the great feedback! We're very happy that Anna was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeremy Carter- Service Manager
"Anna is the best hands down. She always acknowledges my..." Anna is the best hands down. She always acknowledges my wife and I by name whether we call on the phone or show up in person. Always greeting us with a smile. We always have a pleasant experience with her. She is very attentive towards our needs, and is always professional. We look forward to seeing Anna each time we come to BMW of Monterey.
Business response:
Thank you for your great review! We're glad to have Anna on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeremy Carter- Service Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,515 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.