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BMW
- Automotive
- Seaside, CA
About this business
Location details
1 Geary Plz, Seaside, CA, 93955, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"The staff at BMW Monterey was a pleasure to deal with...." The staff at BMW Monterey was a pleasure to deal with. Anna Kwon is always friendly and has exceptional customer service. She always takes care of business.
Business response:
Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Sincerely, Devon Thompson- General Sales Manager
"Quick, simple, and over-the-top service. " I recently came into BMW of Monterey for a repair for my 2010 BMW, and I cannot speak highly enough about the service I received (specifically from Anna, Joe, and another gentleman - who initially booked the appointment for me). They are all extremely knowledgable, accommodating, and hospitable. In fact, every time I am at BMW of Monterey, I feel like a queen! :) Anna even secured a loaner car for me at the last minute (when I was initially told that none were left). What a huge he... read more
Business response:
We cannot thank you enough for your wonderful review of BMW of Monterey and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeremy Carter- Service Manager
"Excellent Service Administrator" Anna Kwon took care of me so well when I brought my car in for service. She is warm, welcoming, knowledgeable and so attentive. Just the best, as far as I am concerned.
Business response:
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Anna does for BMW of Monterey and our customers. Hope to see you again soon! Sincerely, Jeremy Carter- Service Manager
"I bought my BMW with a outstanding Sales person Bryan..." I bought my BMW with a outstanding Sales person Bryan Williams. Brian went up and above to help me find my perfect car. He was professional and helpful throughout the whole transaction.
Business response:
Cindy, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Bryan went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Devon Thompson- General Sales Manager
"Took the beast in because the wipers quit working and..." Took the beast in because the wipers quit working and asked for a diagnostic price. Everybody was pretty helpful and attentive. Worked with Anna Kwan who wrote it up and provided a loaner car. Saw what she did and does. Now i wonder why she isn’t the manager of the dept., possibly because she isnt 6’ tall and male. Really guys, take another look. Also drove a used car, Gary was more than excellent. Dont know about the service, i will know tomorrow.
Business response:
Thanks for your outstanding review! I'm very happy to hear that Anna was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeremy Carter- Service Manager
"Synchronization of Communication and Efficiency" It began with making an appointment which was handled with politeness and expediency. I received follow-up reminder e-mails. Despite all of that, I was running late and Anna Kwon very nicely called to learn of my status, and let me know that my "Loaner (Thank you)" was all ready for my arrival. While I checked in with Mike Kyle, who processed my work order with great competency and rapidity, Anna performed first aid on my bleeding hand (caused by a sharp object in my glove co... read more
Business response:
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to wo... read more
"Always a pleasure to work with the Monterey BMW service..." Always a pleasure to work with the Monterey BMW service team. The work is always done as promised and on time. Thank you Mike and Anna.
Business response:
Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Jeremy Carter- Service Manager
"Best Service Team Ever Is Why I Go Back " Anna & Joe are the best. Anna schedules your service right away & makes you feel like family every time you call. (Even if you just freak out over nothing.) Joe makes your feel super comfortable & listens to your concerns then takes care of it all. No worrying it's not going to get done right because it is done right every time. We recently went back for our 3rd BMW & Bryan our sales guy was awesome walking us through a bunch of cars until we found the right one. Then when it came t... read more
Business response:
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at BMW of Monterey was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Jeremy Carter- Service Manager
"Extremely helpful and easy to work with. I highly..." Extremely helpful and easy to work with. I highly recommend John and this dealership. I love my car too; can’t beat this for a used a vehicle.
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Devon Thompson- General Sales Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,515 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.