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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I sent an inquiry to the sales department regarding a 2023 BMW M4 coupe. I received a call from a sales associate (I never got his name), asking me to come down to the dealership. I asked for the numbers over the phone so I don't have to spend over an hour sitting in traffic driving down to this location. The sales associate rudely said "we don't give out numbers over the phone". I said, "that's fine." And he immediately hung up the phone. Extremely rude service. This is the only BMW dealer that would not give me any numbers... read more
One sales consultant was extremely imperishable and a bit condescending, Greenberg was his name. Another simply would never follow through with communication, Josef. Literally trying to buy an SUV, full cash and immediate purchase, and they both couldn't have tried less or cared less. Josef went as far as to even say basically the dealership was doing me a favor and it depends on how bad I want the car for them to deal with me. Ridiculous service.
Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for your Superior service!
11/10/22 recommended heater core repair pd $1145 brakes not needed outrageous mislead me
Business response:
I brought car in because antifreez leaking into car, mr. Arsen says that i told him not to fix leak to costly. he miss understood me i said "dont do all the other repairs the 1. Induction svc. 2. Brakes, #3 brake fluid e change. But by all means repair leakage, pls watch bmw maintenance viedo, reports " 6inch front brake R good 7"inch back braks R Good. Cust never asked for induction! I've been OVER-Charged and my car not repaired. & charged me $1,145. For what?? I asked to stop antifreeze from flooding inside and over-heati... read more
Things that were working fine stopped working after I had my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have proof. They charge so much for every little thing I am really sick and tired of every visit costing me thousands of dollars. Yes I understand the parts are expensive and needed, but there are a few things that didn’t involve any parts and an early task while checking out the car, but they want to charge labor for it… so ... read more
Brought car in to change one flat tire. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended.
Business response:
Hello, we're disappointed to read your recent review with us at South Bay BMW. We're sorry to hear it took longer than expected to repair your flat. Could you please reach out to our customer service team about this? They hope to hear from you soon so we can better your experience with us! customerservice@mckennacars.com
Another unhappy experience with the service department. Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smooth until the valet pulled my car up. I noticed a piece of paper on my dashboard so I took it down. To my surprise, it was part of my contract from another vehicle I recently purchased. I had it rolled up in my drivers door. Someone went through my personal papers and wrote the tag number on the back and stuck it in the wind... read more
Business response:
Hello, we're disappointed to read your recent review with us at South Bay BMW. It is very concerning to hear about the experience you had with our service department. We would like the opportunity to connect with you about this so we can work towards improving your experience with us. Could you please reach out to our customer service team? They hope to hear from you soon! customerservice@mckennacars.com
McKenna South Bay BMW dealership is #1 and the staff are awesome. You will walk out happy and satisfied with the deal you just made. I wanna thank John Hall and his team (Reggie Jones, Darrin, and Ms. E. Perry) for their help today with my new 2022 330i M sports. This is my 5th BMW that I have purchased from McKenna South Bay and every time I purchase I’m a happy customer walking away. Thanks guys, can’t want to 🏎💨 around town this weekend I’m my new ride.
Business response:
Hello, thank you for sharing your recent five star review with us at South Bay BMW! We're so glad John and the rest of our team made your car buying experience a great one. Congratulations on your new 330i! Thank you for choosing South Bay, we welcome you back anytime!
Leased a loaner. Got a decent monthly payment, but the car has an issue that the dealer refuses to discuss. Don’t get used from these guys.
Business response:
Hello, we're disappointed to read your recent review with us at South Bay BMW. We're so sorry to hear about the troubles you are having with your vehicle. Could you please reach out to our customer service team to discuss this? They hope to hear from you soon so we can resolve any problems that might be happening! customerservice@mckennacars.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.