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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"DO NOT SERVICE YOUR CAR HERE. THEY WILL LIE TO YOU. AVOID..." DO NOT SERVICE YOUR CAR HERE. THEY WILL LIE TO YOU. AVOID AT ALL COSTS. I was told by phone there would be a courtesy car available, provided I arrived here in the morning. I spent half an hour driving to this location and arrived for my 8 am appointment. My vehicle required scheduled maintenance which BMW handsomely reimburses the dealership for. After checking in, I was told I would not receive a loaner car because I did not originally purchase my vehicle from ... read more
Business response:
Hello Michael, We are disappointed to hear about your recent service experience with us here at South Bay BMW. We sincerely apologize for the inconvenience of not being able to obtain a loaner vehicle. We would greatly appreciate the opportunity to turn your experience around for the better. Our management team has seen your review, and we would like to speak with you further about your experience. Could you please directly contact our customer service management team about your experience? We look forward to connecting with... read more
"My experience with Marc was absolutely terrible. His..." My experience with Marc was absolutely terrible. His brusk and condescending tone led me to take my business elsewhere. I was able to get a much better deal from Nick Locosale at McKenna BMW in Norwalk. Please save yourself the headache and look elsewhere.
Business response:
Hello, We are disappointed to hear about your recent car buying experience with us here at South Bay BMW. We sincerely apologize for making you feel you wanted to take your business elsewhere. We would love to learn more about your experience so we can improve our practices and do all that we can to turn your experience around for the better. Could you please contact our customer service management team directly? We sincerely look forward to speaking with you! customerservice@mckennacars.com
"Just bought a used BMW 550I, beautiful car except for one..." Just bought a used BMW 550I, beautiful car except for one problem. Several days later after purchase, I noticed the car needed to be serviced as the message appears during start up and quickly goes away. Took the car in for service and cost over 1500 dollars for repairs. I know used cars are sold “as is” but this was not right. So to any potential used car buyers at this dealership, make sure you carefully check the dashboard on startup before your test drive
Business response:
Hello Kevin, We are disappointed to hear about your recent purchasing experience with us here at South Bay BMW. We are sorry to hear that your newly purchase used vehicle needed some service. If you don't mind sharing this with our customer service management team, we would like to learn what we can do to improve your experience with us. Your happiness and satisfaction as a customer here is important to us and we want to do all we can to make your experience better. We sincerely look forward to hearing from you! customerserv... read more
"Customer Service is the worse of the worse dealer. I..." Customer Service is the worse of the worse dealer. I never had a person lie so much i couldn’t even get angry but disappointed. I also never heard a person say I don’t know and try and not check or bring someone to clear the information. I don’t know.....meaning I don’t care!
Business response:
Hello Jason, We are disappointed to hear about your recent experience with us here at South Bay BMW. We sincerely apologize that you felt we did not care about your concerns. We certainly did not intended for you to feel this way. If you could please share this with our customer service team, we would like to do everything we can to turn your experience around for the better. We look forward to hearing from you! customerservice@mckennacars.com
"Tried to buy a pre owned car" Looked into a pre owned car. Sales man gets the car and we had previously surveilled car. We said there were some issues with the body he said "where!?" we pointed out dings, paint chips and paint peeling the sales man said "I don't know how my guys missed that", and seemed angry. So I said that being the case I will offer $xx,xxx for the vehicle or about $1k off, during Memorial Day. He throws his arms and says forget it! and says go! Don't salespeople have to go talk to a sales manager about ... read more
"I got scammed" First, let me take full responsibility as to what happened to me. I knew what to look out for and it was my own fault. I am not going to name the sales people but I have nothing against the trainee as he had nothing to do with the beating I took. Leasing a new BMW was a 5 hour ordeal with high-pressure sales tactics and expert manipulation on their part. My head was starting to pound and I fell for it. I got a bad price on the car under the guise of it being the "Costco" price, was "mislead" (I won't say they... read more
"Worst Experience In 5 Years" To whom it may concern, I'll start off by saying I have been a customer of South Bay BMW for more than 5 years. I never had an issue with any advisor until 2 weeks ago when I took my car there for service. I had a horrible experience with Jorge Gonzalez. When I was asking him questions, he was giving me 1-word answers, he was not very helpful, he was unprofessional and very rude. On 02/11, I took my car in to get checked out for a few things: my car was making noise from under the vehicle on acc... read more
"Since adding Volvo to the Mini building the customer..." Since adding Volvo to the Mini building the customer service has depleted horribly. I used to live bringing my mini to wash every Saturday and now it is a nightmare. There are too many customers to handle at BMW. Looks nice with a Starbucks but is closed on Saturday. Missing the personal touch. Some valet personnel smell like smokers.
Business response:
Hello Caryndl, We are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry to hear that you do not enjoy getting you MINI washed here. If you could please directly contact our customer service management team directly, we would like to change that and make your experience enjoyable again. We look forward to hearing from you! customerservice@mckennacars.com
"Worst experience I ever had from a BMW dealership" I’d like to bring my worst experience I had from your service team to your attention. The incident just happened today during receiving service from your dealership. I made a service appointment a week before and my appointment was at 9 am today. I showed up in your dealership’s driveway on time. However, my service advisor didn’t even come out until 30 mins later. In fact, he sent someone else to check me in. I finally got checked in around 9:30. Your team made me wait in ... read more
Business response:
Hello TY, We are displeased to hear about your recent service experience with us here at South Bay BMW. We are sorry to hear that you had an unpleasant experience, and apologize for your car not being washed. We have our team looking into this. If you could please directly contact our customer service management team directly, we would like to do all that we can to help turn your experience around for the better. We sincerely look forward to hearing from you! customerservice@mckennacars.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.