This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Previously purchased 2 cars from this dealership. The..." Previously purchased 2 cars from this dealership. The terrible experience with Marc cleary is the reason we will never go back. Unprofessional. We still to Mercedes now.
Business response:
Hello, we are disappointed to hear about your negative experience with us here at South Bay BMW. We are so sorry to hear that this was your experience. We sincerely apologize and we want to do all that we can to turn it around for the better. Could you please reach out to our customer service management team directly? We hope to hear from you soon so that we can start the process of improving your time with us! customerservice@mckennacars.com
"Absolutely TERRIBLE! DO NOT BUY A CAR FROM..." Absolutely TERRIBLE! DO NOT BUY A CAR FROM THEM!!!!! DO NOT HAVE YOU CAR SERVICED BY THEM!!! I went to purchase a new vehicle just last weekend and was met by a rude and entitled salesman who thought he could talk down to me as if I knew nothing. I'm a 50 year old man and have t-shirts older than the salesman! So don't talk down to me kid. I was embarrassed for him and the dealership should be ashamed to have folks like this working for them. I ultimately left without buying a ... read more
Business response:
Hello, We are disappointed to hear about your negative experience with us here at South Bay BMW. We sincerely apologize for the inconvenience we caused you. Could you please reach out to our customer service management team directly about this? We want to do all that we can to turn your experience around for the better and show you the kind of customer service we are proud to share! We hope to hear from you soon! customerservice@mckennacars.com
"The service department sucks. They had my car for three..." The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine light is still on. The service department takes the car back in and after waiting another hour, they tell me it needs another part and they need to keep the car another week. What a waste of time and money.
Business response:
Hello Stephen, we are disappointed to hear about your recent experience in our service department here with us at South Bay BMW. We are so sorry to hear that you felt you wasted your time with us. We would like to do all that we can to turn your experience around for the better. Could you please reach out to our customer service management team about this? We look forward to hearing from you soon so that we can get started on improving your time here! customerservice@mckennacars.com
"BMW SoBay Sales Team - Horrible Customer Service!..." BMW SoBay Sales Team - Horrible Customer Service! Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no longer be BMW customers moving forward after this recent disrespect you showed my wife. BMW used to be symbol of luxury and respect in the cars produced and the service you received with the dealership. It’s sad to see how this has changed on the dealership part and we’ll be c... read more
Business response:
Hello David, We are displeased to hear about your recent sales experience with us here at South Bay BMW. We are so sorry to hear that you felt you weren't treated well. We would really like to hear more about your experience and speak with you directly about it. Could you please contact our customer service management team about this? We would greatly appreciate the opportunity to show you the type of customer service that we are proud to share and stand behind being a BMW dealership. We hope to hear from you soon so that we... read more
"February 18, 2021To Whom It May Concern,My wife and..." February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s there (from Steve Marx) for the last 20 years. Six years ago, we purchased a 2014 Mini Cooper S at the Mini dealership that is affiliated with South Bay BMW (actually in the same building), both of which, as you know, are owned by McKenna. I am writing to express my frustration and annoyance that at the lack of consideration for this... read more
Business response:
Hello, We are disappointed to hear about your recent service experience with us here at South Bay BMW/MINI. We are so sorry to hear about your vehicle loaner experience. Thank you for sharing all of this information with us. We would really like to speak with you further. Could you please contact our customer service management team directly about this? We want to do all that we can to make sure you receive the service you deserve, especially being a long-term customer with McKenna. We hope to speak with you soon!
"February 18, 2021To Whom It May Concern,My wife and..." February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s there (from Steve Marx) for the last 20 years. Six years ago, we purchased a 2014 Mini Cooper S at the Mini dealership that is affiliated with South Bay BMW (actually in the same building), both of which, as you know, are owned by McKenna. I am writing to express my frustration and annoyance that at the lack of consideration for this... read more
"South Bay BMW want Finger Print!!!I went to South Bay..." South Bay BMW want Finger Print!!! I went to South Bay BMW to lease a new Mini for my wife. Today morning, while I was providing them the basic information, I found out I have to come with my wife since she needs to sign the paper. So, this afternoon, when I was driving back to the dealer with my wife, the sales rep text me that he ran my credit, without my permission, and the credit inquiry was declined since the credit was locked. I have Experian to secure my famil... read more
Business response:
Hello, we are disappointed to hear about your recent leasing experience with us here at South Bay BMW. We are sorry to hear that your experience with us was difficult. We would love to speak with you more about your time with us. Could you please directly contact our customer service management team about your experience? We hope to hear from you soon so that we can do everything in our ability to turn your experience around for the better! customerservice@mckennacars.com
"If my car wasn’t on warranty and did not have so many..." If my car wasn’t on warranty and did not have so many manufacturing issues, I’d never go here. Find a more honest , trustworthy and useful service center
Business response:
Hello, We are sorry to hear about your recent experience with us here at South Bay BMW. We are sorry to hear that your vehicle has been having some issues. Could you please contact us directly so that we can get in touch with you? Our management team has seen your review, and we would like to speak with you further about your experience. We look forward to starting the process of turning your experience around! customerservice@mckennacars.com
"been shopping for an M8 for the past 90 days as i..." been shopping for an M8 for the past 90 days as i patiently awaited for my M6 lease to mature... unfortunately, the M8's have not been selling well. Sad, as i am a huge BMW fan. Ive gotten some very attractive quotes from other dealers , before i pull the trigger, prudence demands that i check other dealers inventory, South bay has close to what I'm looking for. i called today and wasted no time to let the salesman know what i had been quoted, he laughed and said they wo... read more
Business response:
Hello Anthony, We are disappointed to hear about your recent experience with us here at South Bay BMW. We are so sorry to hear about your experience with one of our sales staff. We sincerely apologize on their behalf. If you could you please send us an email directly so that we can get in touch with you, we would like to do all that we can to turn your experience around for the better. Our management team has seen your review, and we would like to speak with you further about your time with us. We look forward to starting th... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.