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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Pour service from dealer disappointed I had a bad..." Pour service from dealer disappointed I had a bad service and experience with this dealer it’s not convince to use this dealer, warranty service
Business response:
Hello, we are very disappointed to read about your recent negative experience with us here at South Bay BMW. We would like to do all that we can to turn your experience into a positive one. Could you please directly contact our customer service team about your experience? We look forward to connecting with you soon! customerservice@mckennacars.com
"Very unprofessional, reached out to South Bay BMW for a..." Very unprofessional, reached out to South Bay BMW for a new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He had no interest in helping and was quick to push me away from buying a new vehicle. I expect better from a brand like BMW, I hope the rest of the reps over there aren't all like Mr Homsi.
Business response:
Hello, we are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry that you feel this way and want to do all that we can to turn around your experience. If you could please email our management team about your time at our dealership we would love to do all that we can to turn your experience around. We hope to connect with you soon! customerservice@mckennacars.com
"Worst experience ever I don't understand why I purchased..." Worst experience ever I don't understand why I purchased a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and unprofessional the service tech Jorge was by far the worst experience I have ever had unprofessional and rude to customers.i guess BMW don't live by the model customers satisfaction comes first.Too bad I will be finding a new dealership to service my car.
Business response:
Hello Tomy, we are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry that you feel this way and want to do all that we can to turn around your experience. If you could please email our management team about your time at our dealership we would love to do all that we can to turn your experience around. We hope to connect with you soon! customerservice@mckennacars.com
"I would never encourage anybody I know to deal with this..." I would never encourage anybody I know to deal with this Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers
Business response:
Hello Anthony, we are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry that you feel this way and want to do all that we can to turn around your experience. If you could please email our management team about your time at our dealership we would love to do all that we can to turn your experience around. We hope to connect with you soon! customerservice@mckennacars.com
"AVOID THIS PLACE!!!!! There are many dealerships across..." AVOID THIS PLACE!!!!! There are many dealerships across Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never had an experience at any other So Cal dealership like here. The purchase experience was terrible, the condition of the vehicle upon delivery was terrible, management is AWEFUL, and the post sales support is terrible. They will do anything to quickly get you into a... read more
Business response:
Hello, we are disappointed to hear about your experience with us here at South Bay BMW. We are sorry to hear that you feel this way. Our team would like to do all that we can to turn your experience around. Could you please reach out to us about this? We hope to hear from you soon so that we can turn your experience around for the better! customerservice@mckennacars.com
"Worst dealership for service and buying just bought a..." Worst dealership for service and buying just bought a 2021 BMW from here stopped working couple days after called the dealership no answer the salesperson disappeared Martin Dino after me visiting to the dealership service advisor lying to me saying we are booked till Friday and I was there on Monday after coming home to check the Appointment the whole day and the whole week was open they're big liars you ask help for even a simple issue they won't help you out for a... read more
Business response:
Hello Noah, We are disappointed to hear about your experience with us here at South Bay BMW. We are sorry to hear that you feel this way. Our team would like to do all that we can to turn your experience around. Could you please reach out to us about this? We hope to hear from you soon so that we can turn your experience around for the better! customerservice@mckennacars.com
"This took a me while to write. I purchased an X3 last..." This took a me while to write. I purchased an X3 last year. The salesman was willing to work with me…but couldn’t get any price lower that the dealer incentives ( make me feel like I’m winning!). Ok, I got over it…the real issue came with Finance. Mike had packages to sell without any price…until I “selected” what I wanted. We went back and forth saying that that was the way BMW works. Really? I guess if I had to ask, I couldn’t afford it. Then the interested rate wa... read more
Business response:
Hello Jules, We are disappointed to hear about your recent finance experience with us here South Bay BMW. Could you please directly reach out to our customer service management team about this? We hope to hear from you soon so that we can do all we can to improve your experience with us! customerservice@mckennacars.com
"I have a very dissatisfactory experience with McKenna..." I have a very dissatisfactory experience with McKenna Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment time for the BMW service. I was sitting in my car for at least 15 minutes and no one care to even receive the car or ask me about the reason for coming. I was more unsatisfied because I had to go back home and resume my office work. Here are my observations during th... read more
Business response:
Hello, We are displeased to hear about your recent service experience with us here at South Bay BMW. We are sincerely sorry that you feel this way. Could you please directly reach out to our customer service management team about this? We want to do all that we can to turn your experience around for the better and show you the kind of customer service that we are proud to share. We look forward to hearing from you soon! customerservice@mckennacars.com
"This dealership is as shady as they come. I received a..." This dealership is as shady as they come. I received a written offer through TrueCar from Harlan Seyton, their internet sales manager, on a 2016 Lexus IS200t with 13K miles for $21,664. When I called to follow up, I spoke with Chris Yuseco, who claimed that he could not find what they sent me less than 90 minutes ago. After I sent him what they sent me, Chris called and told me that the price was a mistake and that they would not honor their offer. He pointed to som... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.