This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Happy!" Harold Balckwell was great! He helped me find the perfect fit for my family Be sure to ask for Harold when you are car shopping, you won't be disappointed!
Business response:
Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!
"Excellent Service" The service I received was excellent. Neil does a great job getting me in and out quickly and the car is always ready when he tells me. Neil is very professional and a pleasure to deal with. He explains all service and options etc.
Business response:
We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
"Great customer service" My service advisor Keon Tobin makes every visit pleasurable. He is always attentive and patient. It is always a great experience. BMW Catonsville great service
Business response:
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"Painless buying experience" Working with BMW of Catonsville was a painless car buying experience. Before I even got to the dealership I saw the car I was looking for was fairly priced. My salesman was Kevin. He helped me schedule my test drive via text and was quick to respond to inquiries. When I arrived for my appointment Kevin was ready to go, he grabbed my information, had my car off to appraisal, and we were on the road within 10 minutes. After the test drive he stopped by his managers office to get the appraisal on my... read more
Business response:
Thanks so much for the great review and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
"Harold Blackwell Review" Mr. Harold was a great salesman, he had great customer service and conversation from my phone call earlier in the day before I even came in to make a purchase. He was great through this whole process. He made the whole process an overall great experience at BMW Catonsville.
Business response:
Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Catonsville
"Customer Service Was Excellent " On 04-13-19 I took my 2006 BMW 325i in for a factory recall. After arriving at the dealership and leaving my car with one of the service technicians, I was directed inside to the service desk. The next available customer service representative was Mr. Keon Tobin. Mr. Tobin was pleasant, respectful and informative. Mr. Tobin notified me that my car had approximately 3 different factory recalls that would be addressed that day. While the service was being performed on my car I left the dealers... read more
Business response:
Hi there, we are very happy to hear Keon provided you with such a positive service experience! Our staff is committed to providing top notch service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!
"Amazing customer service " Shaun was great at working with me to get my 2017 Accord. Customer service was wonderful. Thry have total dedication to make sure the job is done right.
Business response:
Congratulations on your new 2017 Accord! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
"Jaimie Brennaman is Amazing!" I am a lifetime customer of BMW of Catonsville. Jaimie Brennaman and her team of professionals is the reason that I continue to purchase BMWs in general and specifically from BMW of Catonsville. Ms. Brennaman takes customer service to levels that I have not experienced before. She is extremely organized, communicates with me throughout the process of anything having to do with my car and truly listens to my concerns as we develop various options for solutions. Additionally, Ms. Brennaman is alw... read more
Business response:
Thank you for your kind review; we are happy to pass along your comments to Jamie and the team here at BMW of Catonsville! We sincerely value your business and look forward to your next visit! Take care!
"Outstanding Service!" Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fast and easy. Thank you Brittany
Business response:
It is our commitment to provide our customers with clean and comfortable facilities as well as professional and top notch service. We look forward to your next visit! Take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.