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BMW
- Automotive
- Lakeland, FL
About this business
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had an engine light coming on during my visit in Florida. I am glad I called the BMW Fields dealership in Lakeland. I had an outstanding service from the time I called until my car was fixed. The organized a rental for me so I wouldn't be stranded until my car was fixed. The service was outstanding and I would recommend this dealership to any one who is looking for service to their BMW.
Ty is the coolest car salesman. He gave us a great deal. Very professional and honest. The entire staff was very helpful. We had the best sweet potato pie ever. Thank you! BMW
Business response:
Thank you, Oz Family, and congratulations on your vehicle purchase. I’m delighted to read that you took advantage of our complimentary amenities during your visit. These are complimentary as our way of saying, “thank you.” It’s truly a pleasure to serve your automotive needs. If there is anything further we may do to improve our business, please let me know. Kind thanks, Gary Gordon, General Manager.
The team at Lakeland BMW was the most professional and pleasant dealership I have interacted with to date. Magic, the salesman, is by far the most genuine salesman I have encountered in this business, and the rest of the team, Lanette, the finance manager, was phenomenally kind, and his BMW expert, Zack, is a wizard with BMW’s. The rest of the team really took care of me as they drove me to Hertz to drop off my rental car. Hands down a great experience. I’m buying my next car there, and my fiancé will be trading in her BMW t... read more
I drive an hour each way but I find it worthwhile because I know the work will be done competently and professionally. Tina was excellent in expediting the work and kept me updated.
Business response:
Reviews like yours are something our Team strives for on every visit. Thank you for letting us know our Team provided an enjoyable experience. If there is any way we may further display our commitment to excellence, please let me know how we may be of assistance. In appreciation, Gary Gordon, General Manager – Fields BMW Lakeland.
Albert Darby is the man. Fixed everything on time and under budget. Have been using this service department for 5 years now and have never had a complaint.
Business response:
Our Team works hard to ensure our customers receive only the best experience. I’m thrilled they accomplished this on your recent visit. I will see to it that our Team continues to provide you with only the finest customer service in the future. We look forward to the opportunity to surpass your expectations. Respectfully, Gary Gordon, General Manager.
Every effort possible is made to ensure that the customer has a great experience. The customer is made to feel extremely comfortable and no time pressured.
Business response:
We truly appreciate you recognizing our Team’s hard work and dedication. Thank you for choosing Fields BMW Lakeland. Please let us know if there is anything further we may do to enrich your forthcoming experiences with our Team. Fields Matters Because You Matter. Warm regards, Gary Gordon, General Manager.
Sales rep was awesome and we had no issues. Vehicle was in excellent condition and my wife loves it. We will come back in the future.
Business response:
Thank you for taking the time to leave incredible feedback! You’re truly in great hands with our Team. It’s a joy to serve your automotive needs and we are dedicated to providing you with only the best experience in the future. Thanks for choosing Fields. Kind Regards, Gary Gordon, General Manager.
As always, excellent customer service! They are always I time and quick to inform you of any delays. Will continue to have my car serviced here.
Found the vehicle online and made the inquiry to the dealership. The conversation with The used car salesperson convinced my wife and I to make the long drive to the dealership to take a closer look at the vehicle before going to another dealership to look at another vehicle I was also considering. From the moment we were greeted nicely by Rick Cutts who made the experience a pleasant one and did a real good job selling the dealership's commitment is service from beginning to end. After test driving the car, getting all our ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.