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BMW
- Automotive
- Lakeland, FL
About this business
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just want to take a moment and thank some of the individuals at Fields BMW. The receptionist, Albert in service, Melissa in Financing, and Rick Cutts are just amazing! They are all so warm and friendly and really go the extra mile to make sure you are taken care of and happy. A special extra shout out to Rick Cutts.I kept going from car to car until I found the right fit for me ,and Rick was right there with me standing by my side. Rick,guided me and gave me his expert advice that help me make the best decision for me. Tha... read more
Ver was extremely helpful. I was in contact with him about a potential purchase and he gave me lots of options even before I went to the dealership.
Business response:
Thank you for your great feedback! I'll make sure to mention it to Ver and share your positive experience with our Team. If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Gary Gordon, GM.
Never had such a positive response to purchasing a new car. Ver was great, he remained two steps ahead of my anticipated questions and handled my entire purchase from his work station. No bouncing around to various departments and multiple personnel. I am very satisfied with my experience at Fields and can only hope that all their dealers are as well equipped as Fields in Lakeland, FL. So far so good, thanks to all.
Business response:
Thank you for choosing Fields BMW, Hess10! I'm delighted you were satisfied with your experience here. It's really our pleasure. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager, Fields BMW Lakeland.
While on vacation in the area, I encountered a serious engine problem with my 135i. Not knowing any local dealers, I am glad I found Fields BMW in Lakeland. Tina, Jim, Terry, and Chris were professional, kind and worked with me to get my car back on the road just as soon as possible. Outstanding service and repair! While I don't live in the area, if you do, you should make Fields BMW in Lakeland your local BMW dealer.
Business response:
Thank you for stopping in, Dave2020! We hope you enjoyed your vacation! I'll make sure to commend our Team on a job well done! Thanks for recommending us to others. The next time you're in the area, please stop in and let us know if there is anything further we may do to enhance the quality of your BMW ownership. The pleasure is ours! Fields Matters Because You Matter. Sincerely, Gary Gordon, GM.
It is so refreshing to go into Fields and deal with Tom when purchasing a BMW. He never pressured us and, in fact, made suggestions that we were unaware of. When ordering our new car, he regularly updated us on the status of our order. Any questions that he could not answer were promptly passed on to assure the correct response. When our car arrived, it was promptly delivered. We will definitely return for future BMW! Thanks Tom.
Business response:
You're welcome and thank you, Blumarlin! This is the kind of experience we strive for on every visit and exemplifies our motto, "Fields Matters Because You Matter." I will be sure to share your feedback with Tom and our team. It's really our delight to serve your automotive needs. Thank you so much for your business. We look forward, as always, to welcoming you back in the future. Next time you stop by, please be sure to take advantage of the complimentary amenities we offer, like our free car washes. Thanks for being a high... read more
I recently purchased my second vehicle from fields BMW lakeland, had a great experience in the whole process quick easy negotiations and excellent customer service every time I go there would definitely recommend buying from them
Business response:
It brings me a lot of pride and joy to hear that you’re an avid fan our dealership. We appreciate your business, your loyalty and your trust. Please don’t hesitate to contact us if there is anything we can help you with moving forward. It’s our pleasure to serve you. Kind Regards, Gary Gordon, General Manager, Fields BMW Lakeland.
BMW Lakeland takes great care of their customers! I'm very pleased with the service every time I'm there! Totally satisfied with the service and care of my car!
Business response:
Thank you for taking the time to review your experience at Fields BMW Lakeland. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Gary Gordon, General Manager.
The team provide awesome customer service and make you feel right at home. They will work around your schedule and pick up your vehicle at your convenience.
Business response:
This is great to learn! Please don't hesitate to make me aware if there is any way we may additionally supplement your current or future experience with us. Kindly, Gary Gordon, General Manager, Fields BMW Lakeland.
I always get the best service from Mike and the service dept. They and everyone at Fields are so helpfully every time I visit. Thank you!
Business response:
Thank you for your kind comments. I will be sure to let our staff here at Fields BMW Lakeland know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Gary Gordon, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.