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BMW
- Automotive
- Lakeland, FL
About this business
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My wife and I were looking for a new car, and Frank Barretto did a great job getting us the best deal he could. He also arranged to have Melissa Mumbauer show us several vehicles while he worked with another customer so that we did not lose any time. Melissa was very patient, answered all vehicle questions fully, and even proposed some vehicles we had not previously considered. Frank even came back to the dealership after hours to meet us when we realized that we had accidentally left an item in our trade-in vehicle. Now tha... read more
Business response:
Thank you, Bimrfan, for your wonderful comments! We'll be happy to make sure our team receives your excellent feedback. If there is anything else I can do to elevate your ownership experience, please let me know. Best Regards, Gary Gordon, General Manager.
I can say enough about how satisfied I was with the executive level of customer service that I was provided by Melissa Mumbauer, she was very Knowledgeable not only the Cars tested also y the about the complete transaction process making simple and rewarding , she is helpful and professional, Great car buying experience!!! Thanks to the FinanceManager Lanette Wheatcraft.
Business response:
Thank you for your kind words about your experience with our dealership and with Melissa and Lanette, tarafa09. We appreciate your feedback and if there is anything else we might be able to do to heighten your experience with us further, please let us know. Kind Regards, Gary Gordon, General Manager.
Drove over from Tampa. Salesman Mike Wagner was very helpful and professional. Car was as promised and numbers quoted were honored. Highly recommend Fields BMW if you are tired of the bait and switch that other dealerships try.
Business response:
Its reviews like yours we strive for every day, Hesse3. Thank you for sharing and traveling the distance, all the way from Tampa! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me. Sincerely, Gary Gordon, General Manager.
It started with a simple phone call to fields and the rest was like butter! Great car buying experience! Great Service and much fun too!!
Business response:
That's good to hear and certainly the type of experience we strive for with ever visit, a smooth transaction, "like butter." If there is anything further we may do to enhance the overall quality of your ownership, please let me know. Kind Regards, Gary Gordon, General Manager.
Leased a 2015 428i Convertible. I did my homework in researching this purchase and waited till the end of the month to put the deal together. The dealership staff was friendly, Straightfoward and pleasant.Got an awesome vehicle at a great price.
Business response:
Thanks for your business and congratulations on your new BMW 428i Convertible. Please enjoy our many amenities like our Car Washes that are free of charge when you purchase from Fields. Sincerely, Gary Gordon, General Manager.
I was able to make a deal on my trade and get the exact car I wanted with no hassles at all. The sales person (Mike) was courteous, knowledgeable and didn't pressure me at all. At the end of buying my new 320 I had a complimentary ice cream :) It was a great buying experience.
Business response:
Congratulations on your new BMW 320i, tomnottom, and I'm delighted to hear your were able to take advantage of some of our complimentary amenities we make available while you were here - like our ice cream, which is our way of saying, "thank you for being a Fields customer." If there is anything else we may do to enhance the quality of your ownership, please let me know. Thank you for your business, it's our pleasure to serve your automotive needs. Warm Regards, Gary Gordon, General Manager.
Very attentive and professional personnel throughout the purchase of our new X3 Diesel. Very happy with the car and dealer was very knowledgeable.Highly recommend!
Business response:
Thank you, Butch and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service. It's great to know that we succeeded on your visit! If there is anything we may do to better serve your automotive needs, please let me know. We appreciate your kind words and your business. Sincerely, Gary Gordon, General Manager.
We have purchased 5 new cars from Fields, they always provide courteous, professional service. The staff make us feel at home and are friends. It is truly an exciting and fun experience to deal with Tom, Gary and Lanette.
Business response:
Wow, that's great to hear - thank you for your continued business over the years! It's our pleasure to serve your automotive needs. Congratulations on vehicle number 5! If there is anything else we may do to better serve you, please let me know. Best Regards, Gary Gordon, General Manager.
My Wife And I bought a nice Second hand car for our kids, and i believe we got the same service as if we were buying a 65,000 car!! Mr P.J. Nunez was very helpful from the time when we walked in the front and until we drove out the back door with the car. They made us very comfortable,( as one of our worst places we like dealing with is a car dealer ) We will stay in touch with them for future purchases.
Business response:
Amazing! We are proud to have you as a member of the Fields family of dealerships. It's great to hear you are also enjoying the amenities we offer. If there is anything else we may do to heighten your ownership experience, please give me a call at 863-816-1234 or drop by my office the next time you stop in. Sincerely, Gary Gordon, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.