BMW

4.7

Automotive
Lakeland, FL

About this business

Automotive Auto Parts & Supplies Auto Repair Car Dealers

Location details

4285 Lakeland Park Dr, Lakeland, FL, 33809, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 5:00 p.m.
Sun	Closed

4.72,464 reviews

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LilLiz02

10 years ago

I would have to thank Albert, as he always helps me and makes things happen for my car to get picked up from tampa and returned in a timely manner. He really is the best go to guy in service.Thanks.

Business response:

We certainly appreciate your review and your business, LilLiz02. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager.

Summer

10 years ago

I continue to buy BMW's because I know the Lakeland Fields BMW Service Center will take care of me. They are respectful of your time, and keep you updated on the progress and costs so that you won't be surprised. They have never let me down and I have never felt like they are trying to add services that aren't needed. They're the best.

Business response:

Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. Best Regards, Gary Gordon, General Manager.

bentlee

10 years ago

Your staff goes above and beyond being helpful. They spent time with me and answered my questions. No one was in a hurry to do something else or go to another customer.

Business response:

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon, General Manager.

B.tostanowski

10 years ago

There were several client advisors and managers working on my deal throughout the entire day. I felt that they all did an exceptional job and gave me a great deal. I am 100% satisfied with my experience and the vehicle. I do wish however that the I remote app and all features including BMW connected Drive and intelligent drive would be explained before I took the vehicle. Although I will have an appointment within the next week or two with the BMW genius to show me all of the features. Getting the charging station could be m... read more

Business response:

Thank you, B.tostanowski, I will make sure to pass along your kind feedback to our team. Congratulations on your new BMW i vehicle! I will make sure to pass along your feedback about the charging station to the manufacturer. If there is anything else we may do to further enhance the quality of your ownership, please let me know. Sincerely, Gary Gordon, General Manager.

Pamela

10 years ago

This has been the most easiest and stress-free buying experience we have ever encountered! From Melissa Mumbaur in Sales to Melissa Hargraves in Finance. Thank you!!

Business response:

That's wonderful to hear, Pamela! Thank you for your kind feedback - it's our pleasure to serve your automotive needs! Warm Regards, Gary Gordon, General Manager.

dricky

10 years ago

We enjoyed working with Majed "Magic" Nasrallah for the third time! He is friendly, knowledgable and a pleasure to work with. Even after our paperwork was complete, he was available to answer questions for me. Additionally, the BMW "Genius", Michael Wagner, has been very helpful in teaching me the details about my new car. It was a great experience at Fields because of them.

Business response:

Thank you for your kind remarks about Magic and our team and thank you for your continued business! Congratulations on your 3rd vehicle! Thank you for being part of the Fields family, it's our pleasure to serve your automotive needs. Warmest Regards, Gary Gordon, General Manager.

donraul

10 years ago

Ver was awesome in the buying of my second BMW. He answered all my questions in a super timely fashion, giving me insightful advice. His expertise makes him very knowledgeable in all aspects of the process, from quality of car to financial aspects of the transaction. I am recommending him to all my friends that are looking to buy a New or used BMW.

Business response:

Thank you for your delightful feedback! I'm happy Ver was able to provide you with exemplary service. Our team is dedicated to providing only the highest quality. If there is anything else we may do to further enhance your automotive experience, please let me know. Kind Regards, Gary Gordon.

richpilla

10 years ago

Very responsive and cooperative. Customer satisfaction was clearly a priority. Melissa was very pleasant and answered all my questions. She was a pleasure to work with.

Business response:

We're pleased and grateful that we were able to exceed your expectations! Thank you for being part of the Fields family. If there is anything else that we may do to improve your ownership experience, please let me know. Warmest Regards, Gary Gordon, General Manager.

candi

10 years ago

We happened to be staying at a hotel and realized we next door to Field BMW. Oddly we noticed our AC not working properly while driving down to Lakeland, Fl for business. They not only took care of that issue yet a few others they discovered while getting to the AC. Both of which wee "time bombs" waiting to go... Thank you Michael and the acting manager of the service dept.!

Business response:

That's great to hear! We're happy that we were able to provide you with a wonderful experience. I'm also happy to hear we were able to improve your car's performance. Thank you for being part of the Fields family. Sincerely, Gary Gordon, General Manager.