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BMW
- Automotive
- League City, TX
About this business
Location details
400 Gulf Fwy S, League City, TX, 77573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 8:30 a.m. to 7:30 p.m. | |
| Sun | Closed |
I just picked up my car and there is what I think is a good amount of oil on the front passenger side. One of the thing I was getting done was having an oil leak fixed. I think they may have made it worst. I left a message for my advisor but she is out till Wednesday.
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Randy Stine General Manager rstine@mccallgroup.com
Service was fine, but was disappointed they didn’t cleanup all the fine glass shreds after replacing the windshield.
Business response:
We apologize for not completely cleaning out all the glass shards. When you have time and can drop by we would be more than happy to offer a complete detail on the vehicle inside and out… on us. Please contact Jeff Cole our service director at 281-557-7000 when you have some time available. Thank you for taking the time to inform us as it helps us know when we miss expectations so we can adjust our procedures and quality control. Randy Stine General Manager
Worst customer service you can ever get. Service department just want to take the money out of your pocket with a bunch of lies.
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
There’s really no reason for me to detail the lack of customer service given from this organization let alone the horrible products they sell you out of the service department. Advantage BMW will receive a detailed letter regarding my experiences.So, there’s really no reason for you all to respond to this review bc I’m sure you all do not want me to detail my experience for the world to see! And yes Jeff, my remark regarding the lack of Integrity I have experienced since the date of purchase is real and you getting angry and... read more
Business response:
Ms. Martin, We truly wish that you didn’t feel this way. You reached out to us communicating that you had a bubble in your tire. The tires on the vehicle were installed over a year ago and they have over 17,000 miles on them. You communicated that the tire must be defective, unfortunately the type of damage the tire had was due to an impact. Therefore the tire replacement would not be covered under the defective terms. During the tire inspection we found the rear tire on the same side, also had a bubble from impact. There wa... read more
Things went really smoothly today. Dropped off my car, got a loaner, and was out the door in 20 minutes. Pick-up went even more quickly. The loaner was -- well, let's just say that it would have taken almost no persuasion to get me to buy it. I'm lucky that sales and service are in different buildings.
Paid bill. Inserted key to drive off and there were error messages indicating some serious quality control issues in the service department. Did anyone actually check the car after service was "completed"--obviously not. I had to ask to talk to a manager. Gave two stars instead of one because at least the service manager called!
Business response:
Thank you for your feedback about your vehicle experiencing issues and not being cleaned because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeff Cole Service Director (281) 557-7004
I had an appointment to service my car on 5/22. Once I arrived I was told they had no loaner cars, I scheduled the appointment a week before and I was told that I would be given a loaner car. I traveled 40 minutes away from my house in Crosby only to arrive and be turned away. I should have been notified in advance. Rescheduled appt for today and once again no loaner cars. Horrible service, they shouldn’t give loaner cars away to everyone unless they are really needed.
Business response:
Thank you for speaking with our service manager, Jeff Cole about your concerns and we hope that everything was resolved to your satisfaction. We apologize for the inconvenience caused by this and we do appreciate your time and business. Randy Stine General Manager 281-557-7000
We just bought our first (new) BMW... After reading reviews on the various sales personnel, we met one a couple of months ago as we started "shopping". After being told he had since left, further research lead us to Nathan. Dealing with Nathan, sales, was one of the best salespeople we have ever dealt with. We have bought many cars in our life but he tops the list of professionalism and caring. The sales experience was un-stressful and actually fun. There was no pressure and I don't think we even met a manager? Once a deal w... read more
Business response:
We are glad to hear the actual purchasing process went through very smooth and your experience with Nathan was excellent but also want apologize for not having the detail completed correctly at delivery. Nathan has a complete detail rescheduled for you and at that point our BMW Genius and technology specialist will be back from out of state training and will go through all of the technology to be sure you get the full enjoyment from your new BMW. Please feel free to contact me at 281-557-7000. Randy Stine General Manager
My vehicle was damaged by the Service Dept when I brought it in for routine recall and a detail. The drivers side air vent was broken, and is no longer operational. And, the rear lift gate would not open or close with either key fob, the interior button, or the exterior button. It was determined that the struts in the rear of the lift gate were broken, and I was told that this was normal. They were working fine when I dropped the car off, and no one mentioned that there was any issue. When I expressed surprise that they woul... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,374 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.