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BMW
- Automotive
- League City, TX
About this business
Location details
400 Gulf Fwy S, League City, TX, 77573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 8:30 a.m. to 7:30 p.m. | |
| Sun | Closed |
Still trying to figure out how I received a 950.00 quote for 27.00 part and something that on average should take 1.5 hours to fix??? While all local BMW certified shops quoted 200-300.00 #stealership
Business response:
Thank you for bringing this to my attention. I apologize for the confusion and we would like an opportunity to earn your business however, according to the AllData repair guide the repairs will take 4.6 hours. The part you need from BMW is $94.40. All repairs performed at our store will come with a 2 year unlimited mile warranty. Please call Tim Nguyen our Service Manager at (281) 557-7004 or Randy Stine our General Manager at 281-557-7000.
I am beyond disappointed with the lack of service I received at the service department. I made a 10 AM appointment, advised the ladies in the cashier area that I had arrived, and waited for the service advisor to whom I had been assigned, Doug Shultz, to finish with his 9:30 AM appointment. I waited for over 45 minutes, watching him take care of random things, make phone calls, and address others who did not have appointments. He literally almost ran over me at the coffee machine and did not even say excuse me. I watched oth... read more
Business response:
Thank you for your feedback about your experience with your service advisor because that should not have happened. I've tried to reach out to you to find out more so that I can make sure your experience does not happen again. Could you please give me a call at 281-557-7004 so I can learn more? Tim Nguyen Service Manager
Shady business practices is what this place is all about. I had a client that went in for service on her late husbands car and a sales person came over to prey on this recent widow. She was referred to us because she knows we do honest and fair business since being in business for 16 years. This poor woman had just lost her husband and was again sent to us because we treat our customers like family, not like a franchise dealer. They lied to this lady and told her the car she purchased from us the day before didn't have warra... read more
Business response:
Ryan, we had an in-depth discussion with the customer in question and she is completely satisfied with our dealership and how we handle our business. We treat our customers with the utmost respect and do not take advantage of recent widows. The Customer in Question was so thrilled with us that she left a raving review. See review below.
Business response:
Thank you for bringing this to my attention. I apologize for the issues you encountered. Please know that we would not have certified your vehicle if we had found any sign of rodent problems. I would like the opportunity to help you with the repairs. Please contact me at 281-557-7004. I look forward to speaking with you. Tim Nguyen Service Manager
Service was done properly on my BMW X3. Although I did not care for the way mechanics and other people in the service department were conversing amongst each other with me being there. They need to be more respectful towards their clients.
2 1/2 days for a water pump get the car running (as I was told by Chip Chappee) to show the warranty people that a speed sensor is bad, WHEN MY CAR WAS RUNNING WHEN I BROUGHT IT IN, NEVER AGAIN!!!!
Business response:
When your vehicle was towed in, there were separate repairs needed. Unfortunately, we needed your extended warranty company to inspect your vehicle for the water pump issue, before any approval would be granted or repairs could be performed. We then had to repair the main item first, before we could investigate the other items- which also needed a second visit from the warranty company for approval and authorization for the needed repairs. We work very hard to complete repairs in a timely manner and we completely understand ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,374 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.