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BMW
- Automotive
- League City, TX
About this business
Location details
400 Gulf Fwy S, League City, TX, 77573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 8:30 a.m. to 7:30 p.m. | |
| Sun | Closed |
My Z is my dream car....but after getting it back yesterday I WILL definitely look for someplace else 2 get it repaired. I work so I when I arrived at 5:15 beca use I was notified my car was ready The valet man stopped me on the way in...2,ask if he could help.....I Told Him Chip is my service rep but he is out on training I just need 2 pick up my car.....each desk he went 2 with no customers sitting in front of them....everybody was 2 busy until the 4th one said in a minute.....she finally got thru with what she was doing &... read more
Business response:
Becky, I am sorry we did not meet your expectations, we do understand and strive to be the best but when we do miss we want to figure out what happened. Jeff Cole, our service manager, will be reaching out to you shortly. Thank you for your business and for taking the time to let us know there was a situation where we could and should have done a better job. Randy Stine General Manager rstine@mccallgroup.com
I'm sad to say, however, I recently traded in a car to purchase one of their loaner vehicles, and there were some issues with the vehicle when we purchased it. We were told to bring the car in and they'd be taken care of. First problem is the steering wheel, the leather on the steering wheel was coming off, we requested a replacement of the steering wheel, which is a normal repair for this, as the leather can't be repaired in this case. The leather was simply tacked in place, and is now coming back up within a month of purch... read more
Always I like BMW & Yesterday I buy this BMW X5 2018
Business response:
Thank you for your feedback about your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Randy Stine General Manager 281.557.7000
Very displeased with the service I received. I sat in the lobby for an hour because service department misplaced my keys-after they called ME to come get my vehicle. Then they pull my car around driving way too fast.... and attempted to disguise a huge scratch that was NOT on my vehicle prior to service. And of course NO one took any action to address/correct the issue. Just standing around looking blank face.... how would you feel if this happen to you? Smh #accountability #horriblecustomerservice #BMW
Business response:
Thank you for speaking with me and allowing me to address your concerns. We truly appreciate your business and look forward to your visit with us next week. If there is ever anything I can assist you with, please feel free to contact me at 281-557-7000. Jeff Cole Advantage BMW Clear Lake
Don't waste your time at this dealership. Bought a 2009 750li and after five days of ownership come to find out it needs $15,000 worth of work due to an oil leak. Even though I bought the top tier warranty at this dealership for almost $5,000, I still cannot get the vehicle repaired. The dealership is wanting me to pay an additional $5,000 to get it fixed. I was told from May 3rd until June 17th that they were working on it. Foolishly, I believed they had my best interest in mind but they didn't. If you do deal with this dea... read more
Business response:
Hello Chris, I do understand your frustration with the situation and we hope that one of the options we have created with the help of BMW USA and the warranty company will be to your liking. Thank you, Randy Stine General Manager
This is unbelievable! This is the third time that BMW from league city messes up with my car. I just paid them $15000 to fix my car, because it got flooded. They call me to pick it up, and this lady with an attitude, like if I would be paying a bond to get out of jail, handle me the vehicle with no explanations of what they did to it, she just made me sign a paper with all the descriptions, charged me for the deductible of course, and bye! Not even a thank you for chose us to fix your car or anything! Anyway, I was really sc... read more
Business response:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at 281-557-7004. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Tim Nguyen | Service Manager
They broke my hood latch twice and refused to fix it!!!!!
Business response:
Because your vehicle was delivered to us with a broken hood latch and our further attempts to resolve your concerns did not meet your approval, we are sorry we could not meet your expectations.
They make me regret leaving Mercedes
Business response:
Thank you for bringing this to my attention. I apologize that your service visit was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at (281) 557-7004. I look forward to speaking with you. Timothy Nguyen Service Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,374 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.