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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great service! Made an appointment online when my X5 notified me of the need for brake service. I notified the service department that I would be able to wait for the repairs at the dealer. Received a call to confirm and was given the option to get a shuttle, fine with me. The day of service my advisor Marvin was very kind to accommodate for a loaner as the work would take a little longer. I forgot to mention that the suspension was loosing air and the technician found it and repaired it. Needed a new grill due to damage and... read more
Business response:
Jaime Duarte, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of West Houston!
Confident and professional The service here is like a well oiled machine! Confidence in bringing my auto here as I am on the road most days.
Business response:
Hi Mb Cappell-bovee, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Awesome service department My service advisor Mario Vega is very professional, knowledgeable and courteous. My car was serviced in a timely manner and they saved me some money. Mario explained all the problems in a way I could understand. I highly recommend Mario Vega and West Houston BMW
Business response:
Hi Steven Marwaha, thank you so much for your positive comments about BMW of West Houston! We can't wait to see you again, have a great day.
First BMW purchase experience We are very happy with our purchase and experiences at BMW of West Houston. Jose Martell is very personable and knowledgeable about the vehicles. He spent a lot of time with us covering the details and made sure that all of our questions were answered. At the end of day we felt like we've made the right choice of vehicle and also made a friend. We'll definitely go back if or when we want another BMW.
Worth an extra drive for me I live on the north side of Houston but decided to take a drive out to BMW of West Houston because they had a new vehicle with exactly the features I wanted with a reduced price listed on their website. I'm glad I did. This dealership - and especially my salesman Jose - really went the extra mile! I wasn't sure that I would buy a new car that day but Jose put together a deal that worked perfectly for me. I had a little miscommunication with financing but Jose stepped in and resolved that promptly ... read more
Easy and enjoyable car buying Jose and team were great and easy to work with. The vehicle was exactly what I was looking for and the trade-in process was painless.
Best experience ever. Hello, i wanted to thank BMW, and especially Maria and Jose that we're just amazing. The service, help and attention they provided was beyond was I could imagine. Their honesty and time was one of many reasons why I recommend this dealership. Thank you and I will definitely be back for my next purchases. Axel
quick and fair deal Really enjoyed my experience with Jose Martell. He was professional and his knowledge of the car was terrific. He helped to set up my phone after the sale and has called to make sure that I don't have any questions about the car even after the sale. He also took the time to save something I left in my old car.
Excellent experience purchasing our 2018 BMW X1 Jeremiah Lopez and his team at BMW West Houston provided an excellent experience to us when we recently purchased a 2018 BMW X1. Jeremiah was responsive to our needs, provided prompt response to all our questions and helped us realize a fair price for our purchase. We realized an excellent sales and customer service experience and are very happy with our new car!
Business response:
Bernard S Kaplan, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.