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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great Service!! BMW West Houston is awesome!!! Love the service and all of the service advisors are nice, friendly and informative. Daniel did an awesome job and followed up timely!
Business response:
Hi Tesa, Thank you so much for the feedback on your experience! We appreciate your kind words about Daniel and we look forward to your next visit! -Your BMW of West Houston team
Service David McCormick was absolutely amazing regarding the service of my car. It was a painless process as they took me to and from work
Business response:
Hi Donna, We sincerely appreciate your kind words about David and you taking time out of your day to review us! Thank you for your feedback and we look forward to your next visit! -Your BMW of West Houston team
Service Awesome experience and very painless. I brought my car in for a tune up. The service manager David text me to let me know I should replace my tires as well. I wasn't planning on doing it that day but chose to anyways. I'm glad I did as the inside of one of the tires was torn apart and probably would be blown on my way to work one day. Probably saved my life if not just a bad accident
Business response:
Hi Donna, Thank you so much for the 5 Star service! We are so glad that you enjoyed your visit with us and that David provided you with excellent communication. We hope you have a wonderful day and? we look forward to your next visit! -Your BMW of West Houston team
BMW Service Scheduled service of BMW 328d at 60,000 miles was completed on time and at the quoted price.
Business response:
Hi Alasdair, Thank you for taking time out of your day to review us! We sincerely appreciate your kind words about our staff and we look forward to doing business with you again soon! -Your BMW of West Houston team
Car Repair Mario Vega did a great job in explaining my needed repairs in a timely manner. He is a true professional at what he does & provided fast repairs. This is my second time for different repairs/service & I was treated with respect. I was in need of a ride in which the driver (Christian) was courteous and very polite. Overall, the dealership personnel was outstanding.
Business response:
Hi Fabian, Thank you for the 5 Star review and for your kind words about Christian and Mario! We are so glad that you enjoyed your visit and we hope you have a wonderful day! -Your BMW of West Houston team
BMW of West Houston Service The best service department that I have seen. You can choose watch them work on the cars while you are waiting.
Business response:
Hi Glenn, We are so glad that you enjoyed your visit! Thank you for taking time? out of your day to review us! We sincerely appreciate your feedback and we look forward to doing business with you again soon! -Your BMW of West Houston team
Great Service Dept. Sales experience.... not so.. Service guys have been great both times for routine service... Vinnie in sales was fantastic. Finance and buying process.... never again. Read the numbers and contract THOROUGHLY.... watch for "mistakes" that could cost money.... Only person to follow up was Vinnie. No one from Dealership has addressed anything or contacted me since purchase 5 months ago. Will go elsewhere.
Business response:
We sincerely appreciate you taking time out of your day to review us and comment on the poor experience you have had with our Finance and Sales Departments. This is certainly not the type of service we strive to provide to each of our guests and we would love to have the opportunity to speak with you personally and rectify this situation. Please call our General Manager Maria Moncada-Alaoui, at 832.772.9000 at your earliest convenience. We look forward to hearing from you. -Your BMW of West Houston team
Service, bought 2 new tires & front end alignment Good overall service and I received an explanation of items
Business response:
Hi Timothy, Thank you so much for choosing us for your servicing needs! We sincerely appreciate you taking time out of your day to review su and we look forward to your next visit! -Your BMW of West Houston team
BMW Service My experience was great! I was treated with respect and courtesy.
Business response:
Hi Sandra, Thank you so much for the 5 Star review! We are so glad that you enjoyed your visit and we look forward to doing business with? you again soon! -Your BMW of West Houston team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.