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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
HORRIBLE PURCHASING EXPERIENCE One piece of advise to all BMW lovers out there: If purchasing a car from these people (a new one in my case) make sure everything, I mean, EVERY THING, every detail on the car you are purchasing, its features, price, etc etc, everything is left in writing before you sign anything. DO NOT take their word on any issue, no matter how irrelevant it may sound, because they WILL simply not honor it. They may distract you for a while, and then they'll just walk. If you try to put some pressure they w... read more
Very Bad customer Service They just think about selling car and do not care about customer service, I got an X3 from them and it took me more than 3 months to have extra key, very bad experience
Business response:
Dear Ali: Thank you for taking the time to leave a review of our dealership as we appreciate any and all feedback. We apologize for any miscommunications that might have occurred during your time with us as it should never take 3 months to send an extra key to our customers. To resolve this issue, at your leisure, could you please call our dealership at 832-772-9003 and ask for Kenny Wright? Thank you once again and we look forward to hearing from you.
They broke my car's LED back light and made me pay I brought my car in for service because the back light bulb was out. When I came to pick up my car, they replaced the bulb, but as soon as i drove out of the dealership, the LED light on the same side they fixed was now broken. So naturally, I came back to ask if they would fix it. It was not broken before left my car with them. Its the same part they touched/fixed. To my disappointment, they wanted me to pay to fix it. They broke it. Why would I pay to fix it? As i discuss ... read more
Business response:
Dear Natalin Ramirez: Thank you for taking the time to leave a review of our dealership as we appreciate any and all customer feedback. The #1 priority for our service department is to treat each customer with the highest level of respect and integrity and if there were any miscommunications during your time with us, we apologize. To understand your review in more detail and to help resolve your concerns, could you please call our dealership at 832-772-9001 and ask for our GM, Maria Moncada? Thank you once again and we look ... read more
Very bad Customer Service I'm in the process of buying a used car & on several attempts to inquire about different cars they tell you they are going to call you back & never do. Goal is to get you to come way out to Katy to find out they trying to sell you something else. On one attempt to purchase they had the car sold but the ad hadn't been taken down. Very poor ways to treat protential customers.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.