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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great Service Great experience, my service provided was excellent!
Horrible I have used BMW service for many years. My experience with the first BMW I owned was great. Over the years I have noticed the customer service decline. My last experience was by far the worst. My service advisor was not helpful and he never call to give me updates on my vehicle. Each update I received was from me calling the advisor and receiving a call back the next day. I am in the market to purchase a new car and I refuse to purchase another BMW. The quality of all the BMW's I have owned have been great. The only... read more
Business response:
Thank you for taking the time to provide us with feedback from your visit Dorothy. It is always our goal to provide an excellent guest experience. When we have failed to do so, we value being notified. We would like the opportunity to earn back your confidence. Please contact our General Manager Maria Moncada at 832-772-9000.
Does ANYONE at BMW of West Houston read an e-mail? April 24 - Set up an appointment through their website. There is a section known as, ""Tell Us More." In this section, I told of the issue and wanted to know if this would be something covered under the extended warranty that I had purchased. The issue is what appears to be a clogged A/C drain line (water pooling in the backseat - behind the passenger seat. Water only appears when the A/C is running. Anyway, I received an automated response confirming the appointment. I need... read more
Business response:
Hi there, thank you for taking the time to reach out to us. We apologize for any inconvenience this may have caused you, this does not sound like the quality of customer service we pride ourselves on. We would be more than happy to assist you. Please contact Maria Moncada, General Manager directly at 832-772-9000. We look forward to hearing from you.
Battery Price Outrageous First of all, BMW batteries are crap; lasting only 3 to 4 years. Every other car battery I have ever owned lasted twice that time. Second, your dealership charges outrageous prices for batteries. This was my wife's car, and she took it to your dealership before I could stop her. She paid you with taxes a total of $414 for the battery. She bought one before this in January '13 and paid you $336.12. I also have a BMW and in Feb '08 had to replace mine which I purchased at an AutoCheck for $170.20. By t... read more
Business response:
Hi Ken, we appreciate you taking the time to leave us your feedback. If you would like to speak to someone further regarding our equipment prices please feel free to contact our General Manager Maria Moncada at 832-772-9000.
worst customer care I bought a Certified Pre-Owned BMW x5 almost a year back and I was not aware of SOS button in my car and actually dealer should call some service center to activate my SOS button and they did not do anything until 2 months back I learn from one friend of mine about this service which was part of my warranty and then I called the sales guy and then he called the service center and helped me to activate it. And another thing was the spare key which supposed to be given to me at the purchase time and they di... read more
Business response:
Dear Seyed, Thank you for taking the time to provide us with your feedback. We apologize for any mis-communication regarding your vehicles features. Please contact your sales advisor and they will be more than happy to work with you to get your spare key. Thank you and we look forward to hearing from you.
Worst Service Experience Ever Worst Service Experience Ever wanted to buy the used car.. not able to negotiate the price! dealer doesnt know anything about the car! not able to answer questions even about engine volume!!! my trade in was apprised 3000 lower than possible dealer left and had to talk to used car manager, then this manager left too.. and i had to look for keys of my car.. finally found them and run away from this terrible dealers!
Business response:
Hello there, We are sorry to read you are not pleased with the level of service you received. We would like to speak with you to get more detail. Please contact Maria Moncada (General Manager) at 832-772-9000 to better understand your experience.
Worst Service Experience Ever / Traumatized I concur with many reviewers...this dealership's service department is quite possibly the most inept and incompetent in the entire BMW authorized dealers network. To top it off, they assume no accountability and are totally unfazed by the customer's hardships... The stock answer: "We provided you a loaner." I did not purchase my 328i convertible from this dealership. I took it there for convenience, close to my home. I wish I would have never done so! I took my car for minor "adjus... read more
Horrible experience I drove 3 hours away wanting this blue 135i and when I got there they didn't even let me like look in the car or nothing they was more interested In how much I was putting down and stuff. I waited for an hour in a half for my seller to come talk to me after to beautiful women came In that had no appointment that guy was truly a non helper! Never again will I go there. A waste of time. Guy name was McAllister.
One year after my bad car purchase experience So it has been a year since I bought my car from Momentum BMW, a 2007, 328i, which had about 65,000 miles. So here is my report, i will try to keep to the facts as much as possible but I do realize my anger at this issue is boiling, for the sake of my weak heart, I will try just to state facts. Car purchased in June, prepurchase check indicates oil leak that is slight but needs a new gasket and side lights are out plus need some work on the steering fluid. Take it back, they repa... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.