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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Damian It is very sad how dealership wants to take your money very fast, but when there is a issue with the car they do not want to do anything , I was pretty much told its my car and my problem now during pick up. This dealership instead of prestigious BMW should be called worthless bmw with the worst customer service skills, very very very disappointed, I just wonder what guidelines hiring manager uses to hire employees for this dealership , none of them should work there, the only skill they posses is how to trick people ... read more
Business response:
Hi Damian Reichert, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
Service Took my car to be serviced because I also needed my tires checked. I?ve had issues with the tires especially the left rear leaking air since I purchased the car and apparently they are not covered with the warranty anyway when I took the car in they did not even check the tire pressure. Then they said they would deliver the car when done and never did so we had to pick it up. Very bad service
Business response:
Jose Huerta, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
Very poor social distancine measures No Covid-19 measures at all were implemented at the BMW West Houston Service department. No face mask worn by staff, no distancing of staff with customers or among themselves, and no cleaning of surfaces. In time of a pandemic this is not sufficient.
Business response:
Hello Raymond C Franssen, thank you; we appreciate your feedback! We now have all necessary protections in place, and offer no-contact service and free sanitization on every vehicle. Thank you again and have a great day.
shame on you They try to sell you things unnecessary and this is just not what I'm looking for on dealers. They try to miss guide you just to sell things. Please Srs. consider that your customers are intelligent.
Business response:
Ines Silveira, we strive for 100 percent satisfaction, and we regret to find out that this was not the case. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Fraudulent practices aplenty I have had nothing but bad experiences with the service department at BMW of West Houston. Poor communication, frequent upsells, and my vehilcle is repeatedly not fixed right the first time. Never again. I have moved over to a competing dealer for service.
DDS MS I wish I can give you 0 stars! Miserable experience all the way around. I lost 4 hours of my time to deal with a rude, unprofessional team!
Business response:
Dana, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (855) 627-3055 at your earliest convenience and we will do our best to resolve this with you.
All about a sale don’t give a xxxx about customers Our experience was nothing but xxxx....we bought a 2017 Infiniti from them and the car engine light came on, it was smoking and we never even had the and the alignment never was done the car sales man tommy told me I was stuck with this vehicle....they never even did a oil change on the car....the car set on fire and the I was advised by a rep at infinity the engine was locked up and gone.....we asked them could we just get out the deal and just go buy a car from somewhere e... read more
Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a ... read more
TERRIBLE. This is the third incident, and I can confirm there is a constant pattern of rude and unprofessional behavior exhibited from the staffs here, including the receptionist as well as their entire service department all the way up to the laughable "directors". Ever since I moved back to Houston I am forced to take my car here for service since it is the closest to my house (and also because I leased the current vehicle from here); the other one is also owned by them and I've experienced the same xxxxty service from the... read more
Business response:
Jedd/jeff, Juan, Some Other Dude, we regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to us at (855) 627-3055 at your earliest convenience and we will do our best to resolve this with you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.