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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bought a lemon from them. Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will always find a way to charge me and claim It is not covered by warranty. And after all this experience, they offer to buy back at a cut throat price to sell me another car. They sure are ripping tons of money from me. Worst ever trade I've ever made.... Please stay far away....
Business response:
Hi Ashman, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
Tire Blowout We had a tire blow-out this weekend and got our BMW towed to BMW West Houston on Sunday afternoon. My sister helped to take care of the car as I was out of town. On Monday morning, we got a call from Jose Maldonado, stating the car would be ready in 3 hours. On top of fixing the tire, we also asked to get the front license plate installed (to which he agreed on). However, we didn't get any updates until late afternoon, saying the car would need another day to finish. We told Jose that we would be needing a shutt... read more
Business response:
Dave N and Jane E, we regret to hear that you had this experience with us. We understand your frustration regarding the shuttle, and we would like the opportunity to make this up to you. Please contact us at (855) 627-3055 at your earliest convenience so we can turn your experience into positive one. Thank you for taking the time to let us know how we can improve, we hope to hear from you soon.
Service Dept is unreliable In 3 attempts the service department was unable to correct what they believed was a simple part change. And two of those times they failed to deliver the car back washed as is their purported policy. The last time with bird droppings in multiple locations on the roof and hood (plenty obvious to anyone that cared to make sure the car was clean).
Business response:
Tim Burns, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 627-3055 at your earliest convenience to discuss how we can turn this experience into a positive one.
A Dealership that can act like a Custom Shop too! Mid 2018: Took our newly purchased 2012 BMW 1 Series, 6 cyllnder, non Turbo, M, to BMW of West Houston for some Performance Enhancement Operations. We selected BMW of West Houston, after reading positive reviews on David McCormick, Service advisor. 1st enhancement to be performed: To Install new BMW, High Performance yellow Brakes, that I purchased elsewhere, on new, large, forged 135i wheels. Did not know if they would accept the project, but David said "...we'll do it"... read more
Business response:
Randy Baxter, Service And Parts Manager, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Thank you so much again for your feedback! We hope you have a great day!
I am having the worst experience of my whole life. My car has been in and out of the service department for over a month. They incurred NEW damages and have no idea how to fix them. I have repeatedly complained but I am being rudely ignored. Worst experience EVER!
Business response:
Jw, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (855) 761-6393 to speak to our manager directly.
Horrible Experience Client Advisor, Papa Sene was amazing. I would definitely recommend him!! However, Pre-Owned Manager, Tariq Sallaq provided a HORRIBLE sales experience. The pre-owned inventory was scattered all over the place. We had to walk back and forth from the front to back of the lot multiple times in the heat to find vehicles listed on the “current” inventory sheet. Some we found, some we did not. Papa did his best to mask the situation but the disorganized inventory was very obvious. I was extremely frustrated an... read more
Business response:
Hi Wendie, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at (855) 761-6393 when you can so we can address this situation directly. Thank you and have a great day!
Very Dishonest.Never step foot in this place again Buyer Aware, not only stay away, run. Call them about an 15’ BMW X5, was told vehicle was clean, no accident, and color was black, and listed as black ( I’m only looking for black), only to drove 4 hours from Dallas to Houston to find out it’s Dark Blue (Carbon Black Metallic), And all their pics are not showing correct color. Worse, there’s evidence & trace all around the whole vehicle that was repaired & repainted. I mean everywhere from front & rear driver doors, passenge... read more
Worst experience I’ve had with a dealership This was one of the worst experiences I’ve ever had. I took my vehicle to this location for a fuel pump replacement due to a recall. The work on the vehicle was done improperly causing a gas leak. This could have caused an explosion because my wife and son were driving the car four hours away to Dallas without any clue. When I notified them of the situation, they did absolutely nothing to rectify the situation. The vehicle was repaired in Dallas by dealership that had nothing to do... read more
Business response:
Hi N/a, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (855) 761-6393.
unprofessional Made an appt. to drive a used vehicle and when we got there he knew nothing about the used car we were interested in. Told us to read the manual. Also told us that this sales position he was in wasn't really that important to him.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.