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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Electrronic Eng I wait to much, almost 4 hours to replace a flat tire
Business response:
Hi Pablo, We sincerely apologize about the excessive wait you experienced at BMW of West Houston. Thank you for choosing us to replace your flat tire and we hope you have a wonderful day! -Your BMW of West Houston team
No follow-up :( Submitted an online inquiry with multiple questions and a request that I be emailed with their response. Someone called me a couple of hours later (didn't email) but only to tell me the car was available. The sales person apparently had not read my inquiry and didn't have responses to my questions and seemed surprised when I asked about my other questions. He then said he would call back and never did. Disappointing.
Business response:
We are so sorry that a salesman at BMW of West Houston did not follow up with you in regards to your inquiry. Our mission is to provide each customer with an excellent experience. We would love the opportunity to speak with you personally regarding your vehicle inquiry and to answer all of your questions. Please call our General Manager, Maria Moncada-Alaoui, at 832.772.9000 and we can assist you. -Your BMW of West Houston team
Bad experience! I participated in an free inspection, last Saturday. My bad experience occurred at the BMW of the West, Hwy 10. I took my car in for the inspection at about 7:45am, on last Saturday. From the time I left my car at the dealership at 7:45am, I never received a status update on my car. Throughout the day, I made several call, to determine the status, I requested a call back each time I called but no one ever called. At 4:15pm, that evening, on one of my final calls, I was told I could pick up my keys at the fron... read more
Business response:
Hello Michael, Thank you for taking the time to write a review and let us know the problems with your experience. We are sorry for the lack of communication on our part regarding your inspection. Please send us a private message with your preferred contact so we can better assist you. Regards, - your BMW of West Houston team
Service visit Outstanding Service and personnel ! Clean facility , outstanding service adsvisor.
Poor customer service I checked the website for pictures of the vehicle and there were none . I emailed the dealership and asked if they could text me some pictures of the vehicle . A salesman named David said they were on the website but I told him they were not . He then said that the person in charge of uploading pictures was out until Monday . If a potential customer wants to see pictures of a vehicle why would they hesitate to send them ? The same issue happened with another dealership but that salesman sent me the pict... read more
Business response:
Hi Jay. We apologize for any inconvenience this situation may have caused you. We strive to provide a stress-free car buying experience for every customer. Please reach out to our GM Maria Moncada at 832-772-9000 so we may learn more about this situation. Thank you.
Service, recall BMW service center had is awful! Makes me want to never buy another BMW again!
Great overall service Not so great service with initial call to service department but my service advisor, David McCormick, is the greatest and quickly fixed the situation. The young lady lied and told me that I could not have a loaner because I was only being serviced and it would only take 30 minutes. I asked her when was that put in place and she refused to answer me. Of course this was totally untrue and I was ;put out because I had to ask somone to follow me and give me a ride home which is not that close. She should no... read more
Great service! My only complaint would be the distance I had to drive to reach you. But Houston is a big place so that is understandable!
Business response:
Hi Elizabeth. We are so pleased to hear that you had a satisfactory visit to our dealership, however your review does not seem to match this experience. If you wouldn't mind updating your review we would greatly appreciate it! Thank you and we look forward to assisting you again in the future.
Not sure that I needed the service recommended I took my car in for the oil change, etc that is required at 3 years or the recommended mileage. My car has 25,000 miles and is only driven in the interstate when traveling. We use our other vehicle for in town driving. The service rep, Jose Maldano said that the tires showed wear on the inside and need rotation and an alignment. Since this was sprung on us before we had time to think about it, we said to go ahead and do it. In hindsight, I believe that he "saw us coming" and to... read more
Business response:
Thank you for taking the time to reach out to us, Dana. We pride ourselves on providing each customer the most accurate diagnoses of their car issues. We would love to talk to you more about your experience, Please contact Maria Moncada (GM) at 832-772-9000 so we can learn more about this experience. Thank you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.