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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst service I’ve ever had! This BMW was terrible. Not only were the service advisors awful and inconsiderate, they made a terrible mistake and are still unwilling to take the necessary steps to solve it. Just awful. I will never return, you shouldn’t either
Business response:
LJ, thank you for taking the time to leave us feedback about your service experience with us. If you'd be willing to provide more feedback, please reach out to us at (855) 761-6393 so we can assist you further and better your experience with us at BMW of West Houston! Maria Moncada Alaoui, General Manager -Your BMW of West Houston Team
No response Dealer doesn't respond to inquires. I tried multiple times to get info on a car with no answer.
Business response:
Dave, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to make this up to you. Please contact our general manager, Maria Moncada, at (855) 761-6393 so we can make your experience a positive one. -Your BMW of West Houston Team
HORRIBLE PEOPLE HERE These ppl are horrible at this location CASH RANDY AND MARIA THE GM they don't know how to treat and talk to ppl I will never ever buy a car here. I can not wait to trade in my car they never once call and check on my car after it's been out of service oh but when I left a prev negative review RANDY call me trying to get me to reverse it
Business response:
Hi Latoya, We apologize that our courtesy loaner policy did not allow for our vehicles to be taken out of state. We thank you for giving us the opportunity to service you and hope you have a great day. -Your BMW of West Houston team
EXPECTATION Took my car to have a light checked, it was ready very promptly next day. I went to pick up the car (first time, as my husband usually takes care of this kind of issues) around 5:30 PM Friday, December 30th. Here is why I gave 1 star (if there was a zero, I would give it). I was told by the young lady at the welcome desk to go in next door and ask anyone wearing a white t-shirt. Must white t-shirt staff were gathered at the other side of the area, where cars are brought in for customer to pick up. I was with my d... read more
Business response:
Hi Soraya, Thank you for taking the time to let us know about the poor service you received from our Service Department. It is our mission to ensure each of our guests receive service that exceeds expectations while we maintain a professional attitude and we apologize that was not the case with your visit. We would love to speak with you personally in order to rectify this situation. Please call our General Manager, Maria Moncada-Alaoui, at 832.772.9000 at your earliest convenience?. We look forward to hearing from you. -You... read more
Sevice Worst customer service and service experience of any BMW dealership I have experienced. I would not do business with these people.
Business response:
Hi Dwayne, Thank you for letting us know about the poor customer service you received during your visit. We sincerely apologize that you did not receive service that exceeded expectations and we would love to speak with you about your visit to ensure this type of situation does not happen again. Please call our General Manager, Maria Moncada-Alaoui, at 832.772.9000 at your earliest convenience and we look forward to speaking with you. -Your BMW of West Houston team
Momentum BMW--West houston If you leave your car with them, it will take all day. Doesn't matter what the issue is. I had my brakes checked and was told everything was fine. Less than 3 weeks later I started hearing a bad grinding/squeaking noise from my right front wheel which sounded like metal scraping on metal. Sure enough, brakes were bad and had to have pad and rotors replaced. Also had some A/C work done. Grand total, over $3,500.
Horrible customer service If there is a way to describe the service at this place in one word it would be disastrous. Family and I arrived at 3 pm and started to go over all the paper work to purchase the vehicle. They told us that it would take a little while to get to the financial advisors so we waited. And waited. And waited. Until 9:30 pm, an hour and a half after the dealership closed. We spoke to the manager who nonchalantly kept saying that he couldn't do anything about it instead of offering us solutions or even a d... read more
Business response:
We completely understand your frustration in the vehicle you had picked out not being in satisfactory condition and the lengthy wait you experienced during your visit. We apologize that the service you received did not exceed expectations and we would love to speak with you personally to rectify this situation. Please call our General Manager, Maria Moncada-Alaoui, at 832.772.9000 at your earliest convenience. We look forward to hearing from you. -Your BMW of West Houston team
Waste of time and sales person did not try Wish the sales person and finance team worked harder to get the deal done I will let my company know to remove this dealership off our website worst experience I have ever had
Business response:
Hi Robert, Thank you for calling our attention to the lack of service you received from our Sales and Finance Departments. We strive to create an excellent experience for each of our guests and apologize that was not the case with your visit. Please call our General Manager, Maria Moncada-Alaoui, at 832.772.9000 at your earliest convenience so that we can rectify this situation and ensure this type of issue does not happen again. We look forward to hearing from you. -Your BMW of West Houston team
Had my car serviced Waited three hours when they told me it was going to take one and a half.Not good,my time is Important to me. Theyreplaced my recalled air bags after almost a year of waiting,they rotated my tires,as they tecomended.The next day I had to bring the car back because the warning lamp Indicated Low presure in the tires. I am not happy with the service!
Business response:
Hi Elisa, We sincerely apologize for the poor experience you had with our Service Department. It is our mission to perform service quickly and efficiently and are so sorry that was not the case with your visit. Please call our General Manager, Maria Moncada-Alaoui, at 832.772.9000 at your earliest convenience. -Your BMW of West Houston team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.