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BMW
- Automotive
- Katy, TX
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst service I’ve ever had! This BMW was terrible. Not only were the service advisors awful and inconsiderate, they made a terrible mistake and are still unwilling to take the necessary steps to solve it. Just awful. I will never return, you shouldn’t either
No response Dealer doesn't respond to inquires. I tried multiple times to get info on a car with no answer.
HORRIBLE PEOPLE HERE These ppl are horrible at this location CASH RANDY AND MARIA THE GM they don't know how to treat and talk to ppl I will never ever buy a car here. I can not wait to trade in my car they never once call and check on my car after it's been out of service oh but when I left a prev negative review RANDY call me trying to get me to reverse it
EXPECTATION Took my car to have a light checked, it was ready very promptly next day. I went to pick up the car (first time, as my husband usually takes care of this kind of issues) around 5:30 PM Friday, December 30th. Here is why I gave 1 star (if there was a zero, I would give it). I was told by the young lady at the welcome desk to go in next door and ask anyone wearing a white t-shirt. Must white t-shirt staff were gathered at the other side of the area, where cars are brought in for customer to pick up. I was with my d... read more
Sevice Worst customer service and service experience of any BMW dealership I have experienced. I would not do business with these people.
Momentum BMW--West houston If you leave your car with them, it will take all day. Doesn't matter what the issue is. I had my brakes checked and was told everything was fine. Less than 3 weeks later I started hearing a bad grinding/squeaking noise from my right front wheel which sounded like metal scraping on metal. Sure enough, brakes were bad and had to have pad and rotors replaced. Also had some A/C work done. Grand total, over $3,500.
Horrible customer service If there is a way to describe the service at this place in one word it would be disastrous. Family and I arrived at 3 pm and started to go over all the paper work to purchase the vehicle. They told us that it would take a little while to get to the financial advisors so we waited. And waited. And waited. Until 9:30 pm, an hour and a half after the dealership closed. We spoke to the manager who nonchalantly kept saying that he couldn't do anything about it instead of offering us solutions or even a d... read more
Waste of time and sales person did not try Wish the sales person and finance team worked harder to get the deal done I will let my company know to remove this dealership off our website worst experience I have ever had
Had my car serviced Waited three hours when they told me it was going to take one and a half.Not good,my time is Important to me. Theyreplaced my recalled air bags after almost a year of waiting,they rotated my tires,as they tecomended.The next day I had to bring the car back because the warning lamp Indicated Low presure in the tires. I am not happy with the service!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.