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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Had a well organized, overall successful service visit...." Had a well organized, overall successful service visit. Was treated well, moved through the process quickly from friendly and helpful bmw team members. Positive experience and will be back
Business response:
Thank you for taking the time to write this great review about Christian, Jeff and BMW of Middleburg Heights!
"This is our third BMW from this dealership. This time,..." This is our third BMW from this dealership. This time, we needed a new car in a hurry. Ken helped us find the perfect vehicle and facilitated a quick and professional delivery. Justin the "Genius" made sure that we were fully informed and confident when we drove away.
Business response:
Thanks for the great review about the team and BMW of Westlake!
"I have been using them to service my vehicles for 14..." I have been using them to service my vehicles for 14 years. They always take care of me. Excellent and prompt service, friendly and helpful staff.
Business response:
Thanks for this awesome review about the teams and BMW of Westlake and BMW of Middleburg Heights!
"Cassie is a great service advisor. Her attention to..." Cassie is a great service advisor. Her attention to detail and her consistent communication and follow up are much appreciated. She is a great asset. to your organization
Business response:
Thank you for the positive review about Cassie and BMW of Middleburg Heights!
"everything is perfect beside they hardly have loaner car..." everything is perfect beside they hardly have loaner car available on the day of appointments. they do good service and always recommend if we need something
Business response:
Thanks for the positive review. We typically have to schedule courtesy vehicles out weeks in advance but we do our best to get everyone who needs one into a vehicle. Hopefully we'll be able to accommodate you next time. Thanks.
"The process was great from beginning to end. Jimmy was..." The process was great from beginning to end. Jimmy was knowledgeable and friendly. Help me through the options available and worked to get the right prices for me. I would recommend to anybody.
Business response:
Thanks for the awesome review about Jimmy and BMW of Westlake!
"I always receive excellent service when I take my car in..." I always receive excellent service when I take my car in for service. The people that work there are extremely nice and accommodating. I wouldn’t go anywhere else!
Business response:
Thanks for the fantastic review about Cassie, Christian and BMW of Middleburg Heights!
"All service people were friendly and courteous. Quick..." All service people were friendly and courteous. Quick response to my needs. Quoted price and time needed to complete repairs prior to my arrival. Repairs completed in a timely manner.
Business response:
Thank you for this awesome review!
"Cassie was a jewel assisting me with everything from..." Cassie was a jewel assisting me with everything from service to a loaner vehicle. Her knowledge and customer service I greatly appreciate. My vehicle purring like a kitten.
Business response:
Thank you for taking the time to leave this fantastic review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.