This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Cassie was great to work with. Ryan, the driver who..." Cassie was great to work with. Ryan, the driver who dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the 4 pieces of luggage--I had to take off the cover in the back to fit the luggage. Overall, appreciated the fact that my car could be fixed while out of town and the convenience of pick up/drop off but Ryan needs customer service skills since this reflects poorly on the deal... read more
Business response:
Hello. Thanks for letting us know about your experience. Ryan is new and very shy, we're sorry he mixed up where to pick you up at the airport and didn't bring the right vehicle to accommodate your luggage. We'll be sure to address his conversational skills. Thanks for bringing this to our attention.
"It was good service, i Got what i ask FOR it was fast the..." It was good service, i Got what i ask FOR it was fast the lady was professional and I got told what I have to fix in the future
Business response:
Thanks for the five stars!
"I had a 5 star experience w/ this dealer. My sales rep,..." I had a 5 star experience w/ this dealer. My sales rep, Ken did a great job communicating with me. The finance manager was great as well! I loooove my new x4. A very happy customer!
Business response:
Thanks for giving such a great review about BMW of Westlake and the staff!
"Thorough explanation of the issue, and the subsequent..." Thorough explanation of the issue, and the subsequent repair. Cassie was also a great ally for me in (successfully) working with the aftermarket warranty plan that I have on the vehicle
Business response:
Thank you for the great review about Cassie and BMW of Middleburg Heights!
"Kelly was an excellent sales advisor on my recent 530..." Kelly was an excellent sales advisor on my recent 530 purchase. Her knowledge of BMW and the vehicles is strong. Overall buying experience was painless. Justin’s Genius overview of the car was much appreciated.
Business response:
Jon P., we are so pleased you enjoyed your experience at BMW of Westlake with Kelly and Justin!
"prompt and friendly, Christian was very friendly and..." prompt and friendly, Christian was very friendly and understood my needs that day.Was told i needed new tiers and was nod pressured into do any thing at that time.
Business response:
We are very happy we could provide you with a positive service experience!
"there wasn't any pressure to make any decision. our sales..." there wasn't any pressure to make any decision. our sales rep was very informative and knew the model well. we went there just to test drive the model we were after because the dealer that is just 15 min away did not have it in stock.. we never anticipated we would buy it from Westlake mainly because its over an hours drive. but they were much more professional and had the better offer.
"This is the second vehicle we have purchased from John at..." This is the second vehicle we have purchased from John at BMW of Westlake. They always take care of our needs and make purchasing a car a easy process.
"Prompt, friendly and efficient. Our salesperson..." Prompt, friendly and efficient. Our salesperson determined what we wanted, provided options and listened to our feedback. I was pressed for time so the rep kept things on track without missing anything.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.