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BMW
- Automotive
- Dallas, TX
About this business
Location details
6200 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service If you bought a full service warranty when you bought you car then do NOT bring it to the Dallas BMW for service. This is the second time I have taken my car in with a firm appointment and days later still have no status from the dealer. It appears that the warranty cars go to the bottom of the priority list. The service rep does not call back, the main service routes you to your service rep and so goes the loop. This place is TERRIBLE!
Business response:
Cat, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.
Service at BMW Dallas Sept 16 Best experience yet largely due to Carrie Murphy. Great addition to your team
Business response:
What are happy to hear that you had an overall pleasant experience here, Jeff. Our only hope is that your future visits with us will be even better, resulting in a higher star rating. Feel free to stop by if you need any help.
Service visit Bad! Seems they only wanted to sell more services. Had no sense they were concerned about the customer.
Business response:
Hi Tom, we appreciate you taking the time to respond. The staff at BMW MINI of Dallas take our reviews very seriously. Please call our General Manager directly at (972) 763-5528 so that we may ensure more positive results moving forward.
Personalized service from David Boice. Ordered my third X5 in 15 years. Great help from David who was patient with my deliberation process. Glad the trade-in situation was resolved by BMW on the air-bag problem on my previous 2012 X5. Am enjoying the new features on the 2016 model.
Business response:
We are glad to be a part of your pleasurable experience. We only hope that your future visits with us will be even better resulting in a higher star rating. Give us a call if you need anything.
horible ,comunication with the costumer. i buy used car month ago i still no have my car and they no want to fix it..i speak with the manger , sales man , service and service supervisor . am still waiting for the call...see what happen with the car.
Business response:
Hi Luis, thank you very much for sharing these comments. The situation you described is not typical of the staff at our dealership. If you would be willing, please call our General Manager directly at (972) 763-5528 for further assistance with moving forward. Thanks for leaving your feedback, and we hope to hear from you in the future.
Great Service Service excellent..car drives like it's new (even though I have a 2011 328i). Thank you.
Business response:
Hi Margie, we are glad that you had an overall positive experience and are enjoying your 238i. We hope that you future visits with us will be even better warranting a higher star rating. Please reach out to us if you need anything.
customer would like service coupons onnext visits and the wait time was to long.
Purchase BMW X5 I did not get good customer service From dealer shop Also I am not satisfied this vehicle They did not enough explanation About this vehicle I still do not know How to operate this vechie
Business response:
Hi Pyung, customer service and professionalism are of great importance to us, and we are disappointed to hear of your lackluster experience at BMW MINI of Dallas. If you would be willing, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
Review of bmw mini Not the best customer service, love the car - wished I knew where the Garage door opener was in the build your own on their site - I missed it - still can't find it.
Business response:
Thanks for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you have time, our General Manager would like to speak with you at (972) 763-5528 to help solve this issue. Thank you for your feedback, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 8,815 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.