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BMW
- Automotive
- Dallas, TX
About this business
Location details
6200 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
2019 BMW X3 AutoNation BMW far exceeded my expectations from the other dealerships in DFW. These people want to earn your business and sell you a car. If you want a BMW go to AutoNation and ask for Annalee, Oscar and Ez you won’t be disappointed. You will leave in the car you want it’s that simple.
Bait and Switch I bought a vehicle from this dealership and when they delivered the vehicle, it came with different rims....they promised to swap them out....after several attempts to swap them out, they said they were not going to do it
Business response:
Brian, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5528. We hope to hear from you.
SO Frustrated with this car and service experience Have owned a brand new X3 M sport for a week now and it's been in the dealership with issues for half of the time. Prior to buying the car, the salesman told me all services were included for the first 3 years. Not until signing all the finance papers did I learn he was completely wrong and no major services are covered! Whether this was innocent ignorance or blatant dishonesty, I am not sure - but very frustrating either way. Yesterday they told me to swing by to turn ... read more
Business response:
Hi Melissa, we appreciate you taking the time to respond. The staff at BMW MINI of Dallas take our reviews very seriously. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Lemon alert I was thrilled to buy my son his first car in August 2016--a 2009 BMW 328i. What a moment it was to present this gift to him...and now that moment is forever tarnished. He has driven the car less than 20k miles over the past 26 months and we just received a call from the mechanic that the engine is "done". The upper radiator hose leaked coolant down into the oil filter housing and ruined the head gasket thus ruining the engine. I was assured by my salesperson, Gary Aggas, that there were plenty of miles left in t... read more
Business response:
Hi, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Poor service visit! On Monday morning (by appointment 11/19), I took my 2006 BMW in for repair!The service advisor was not at all familiar with the BMW product... & The Technician failed miserably. The left front headlight casing was completely replaced. The problem is that it was not calibrated at all after being replaced. Because this was a complete headlight replacement, I didn’t expect it to match the older light completely... But when you’re driving on two-way streets and oncoming drives are flashing their lights at you... read more
Business response:
Andre, we are deeply disappointed by your lackluster experience at BMW MINI of Dallas. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.
EXPENSIVE I LIKE BMW AND MY SERVICE GUY JOE BUT IT'S EXPENSIVE AND EVERY TIME I GO IN I AM INFORMED I NEED SOMETHING ELSE WHICH IS ANOTHER $ 200-400. I LIKE THE PEOPLE AND THE FACT THAT I CAN CALL MY SERVICE GUY AND GET INFO FROM HIM. IT'S JUST GETTING HARD TO AFFORD THE SERVICE. THE DALLAS BMW IS 100% BETTER THAN THE FT WORTH BMW.
Don't know what they are doing Wrong email. I live in Nevada and they say I serviced my BMW? I don't own one! Not sure what the problem is, but it is not my problem. This in one way to highlight the stupid error. My name is not CHARLES!
bmw mini of dallas i had a marginal experience in getting my service done with you all. there doesn't seem to be much effort to overly extend for a good experience. The team didn't seem enthused to do so. there seems to be a price tag for every little thing. i had a few error messages recently show and then disappear on my x5. i asked to see if you all could run a diagnostic on the computer to check for any error codes, and i understand the charge was $200+ or so. i called the person that i have had service my car ... read more
Business response:
Thanks for the feedback. We strive to provide excellent service to our customers at BMW MINI of Dallas. If you'd like, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
waiting area sucks Waiting area was a night mare. Loud country music blaring over an awful sound system together with loud television sound. No way to escape.
Business response:
Thank you, John Goedert, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 8,815 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.