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BMW
- Automotive
- Dallas, TX
About this business
Location details
6200 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Mini of Dallas Bought my Countryman here because I felt that I had the best price here. Customer service is lacking. Like most places they just want to sell you a car. So, if you just want a car without the special touch of some of the others then buy here. But I probably won't.
Airbag recall Bmw sent me a letter for an airbag recall. I called and set up an appointment. When I got there, they said parts are not available. Why make an appointment if you don't have the parts?
Service Repair The most recent service experience was very bizarre. I brought my car in due to a weird smell that was in the car for over a month. I took it into the dealership to look into this and was placed in a last minute rental car so the dealership could look into this. It was thought to be due to a rodent. I paid a fee to have them look into this (which included removing all the inside door panels, etc) and then declined when they would need to due a more extensive work to look for this rodent that may or may not hav... read more
Garbage 3 Major problems: 1) Was quoted 1700 dollars for a starter that the next mechanic I took it to fixed for a 730. Additionally they tried to make me pay 550 dollar for a new battery whenever mine wasn't broken in the slightest. 2) Shaun McCall my support guy sent me away when I walked in 2 minutes after close when all I needed was to get my bag out of my car after work. People were still working on cars everywhere. All I needed was someone to point to where mine was. 3) The towing company that I had pick the car up fro... read more
Review Car was promised to be ready on Friday but was not ready until Tuesday. Repairs that were made appear to be OK
Business response:
Thank you, Warren, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
$1500 repair for NOTHING My 2007BMW x3 had two notification lights on: ABS & Break. These notifications showed up every time when I drive about 10 minutes on the road, so I took it to the shop on March 16th. After diagnosis, they recommended repairing " steering angle sensor and program", cost $1550.00 I had to ask them again to confirm and make sure it would fix those notifications, and they said yes. With the confirmation, I approved the repair; After about 10 days, I picked it up on Mar. 29th; I headed out to the road fro... read more
Business response:
Hi John, we appreciate you taking the time to respond. The staff at BMW MINI of Dallas take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5528 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service I was greeted nicely from Rodney. My 2nd service guy has left and I chose the gentleman that I had seen working since I bought the car. He was very nice. It took them over an hour to tell me they did not have my tire in stock. They called me promptly when it was ready. I had my husband pick up the car. When I got in the car to check the psi pressure the new tire was not adjusted to match all the tires. I was a little disappointed
Business response:
Amanda, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (972) 763-5528. We would appreciate the chance to turn your experience around.
Instant Sale lost due to disappearing car Shopping for a Mini-Cooper Countryman and saw they had the one I wanted. Called and they said to come down that it's on the lot. Wanted to trade my car so I went to wash it first. Called again by dealer asking when I'd be there. Told him 20 minutes. When I got there he said he tried to call me to tell me the car was sold right from under his nose. Since he called me twice that day you'd think he would have known the status of the car. I left work, took 30 minutes to wash my car and t... read more
Business response:
Thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (972) 763-5528 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Good luck if you live in Carrollton Third time I've had to take my Z4 in for repairs - have literally spent thousands of dollars. Never a problem for the shuttle to take me home before this visit. Today they said I live 9 miles outside the radius they will take you home. 9 miles. If you live in Carrollton TX and need to take your car in to BMW of Dallas, be prepared to sit and wait of spend 50 bucks round-trip on an Uber.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 8,815 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.