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BMW
- Automotive
- Dallas, TX
About this business
Location details
6200 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Delays and Mistakes I came in with an appointment for a simple oil change and it took nearly 5 hours because they "accidentally reset my iDrive computer" and had to reprogram. This took several hours. I was not notified this was going on until I approached my service adviser and asked for an updated. Very disappointed. On my previous visit to the same dealership (BMW Dallas on Lemmon), I had to bring my vehicle back in because they forgot to reset my service light.
Business response:
Matthew, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 763-5528 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Denied purchase If you are every attempting to purchase a used vehicle over the phone, they won't let you if it's something people want. They make you come into the dealership, otherwise they won't sell you the vehicle
Business response:
Thanks, for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5528 to discuss ways to improve your experience with our dealership. Thank you for your input, and we hope to hear from you soon.
My M4 5Star as usual. Had to get back to OK for a reception an they stayed late 8 pm to finish the job
Business response:
Thanks for your review, Ross! We're glad to hear that our staff made sure you left satisfied! If there is anything additional we can assist you with, please let us know!
Everything about this dealership is just wrong I live 5 mins from this dealership but prefer to go to other ones that are ~25mins away. That's how awful they are. I have had several bad experiences with this dealership it is mind boggling. They always refuse to get me a loaner. I have to go to work I can't wait to get my car fixed for hours. There are just numerous instances I can't fit all in here but I'll talk about the latest. I went to get a maintenance quote and fix an issue with vehicle which should... read more
Business response:
John, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 763-5528 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Don't waste your time and money at BMW of Dallas!! I was looking to lease a new BMW 5 Series from BMW of Dallas, but the experience there was terrible from start to finish. I have never dealt with so many crooks at one time. I highly don't recommend this dealership if you are looking to buy or lease a new BMW. Their sales staff, including sales managers, are the worst I have ever encountered. Plain and simple...they are unprofessional, disrespectful, and a bunch of liars. If you want to feel like a piece of crap pay a visit ... read more
Business response:
Thank you for taking the time to leave us a review about your recent visit, Renis. We are disappointed to learn of your car shopping experience with us, but are glad you brought it to our attention. We'd like the opportunity to discuss this with you further, so if you're willing, please contact our General Manager at (972) 763-5528. We hope to hear from you.
Car Service I had the best experience ever this week from Andrew Solis!!! I have never had this kind of help!!! He mad me remember why I kept coming back to BMW! This is car number 5!¿¿¿¿¿¿¿¿
Business response:
Pamela, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 763-5528 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Really bad service Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not waste your time
Business response:
Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We want to assure you that we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5528 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
BMW/ loaner vehicle was dropped on a Tuesday. I called on Friday to inquire about vehicle , finally was given update. vehicle was in shop 9 days. I was told to go cashier pay and get my vehicle . no one met me to give update or just to get a greeting. there were extra miles on my vehicle gas was used and was not replaced. I was threaten when i picked up loaner to make sure it had same amount of gas when it was returned. I did not realized there was a scratch on loaner till it was brought to my attention. probably does not co... read more
Business response:
Hi Marey, we appreciate you taking the time to respond. The staff at BMW MINI of Dallas take our reviews very seriously. If you'd like, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
Problems with car since September but date Still waiting on update of software from bmw. Unknown when that is going to be done at least my understanding. So hard to give feedback because car has yet to be officially fixed and remain fixed Been going on since first week of car ownership.
Business response:
James, we regret you've been experiencing issues with your BMW since the first week of ownership. This is definitely not the experience we aim to deliver for our clients. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 8,815 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.