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BMW
- Automotive
- Dallas, TX
About this business
Location details
6200 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Disappointing customer service Autonation BMW of Dallas They only treat you well when it benefits them. 67 days and no refund. Would you let me drive your car off the lot and keep it for 67 days before buying it? No? Then why should we have to wait for our money? My husband and I bought a BMW from them, but decided to trade it in. When we were thinking about purchasing and up until the deal was done, they were to eager to help. We were getting calls the week before. We got to the dealership late, but they stayed open for us ... read more
customer survey BMW of Dallas is a great dealership to by a New or Used car .
paul schiefer I would not purchase from this dealer again. The sale process was deceptive, especially when going to the finance managers office. I asked "does this option I am buying cover all maintenance on the car for 6 years?" His answer is Yes, but it only extended the maintenance from BMW for 3 years. First time in with a new vehicle the suggested maintenance that was not covered was $900.00 - including an amazing fee to rotate tires. Speaking of tires, do not buy a BMW with "Run Flat" tires, they do not hold air, expec... read more
Business response:
Paul, we are deeply disappointed by your experience at BMW of Dallas. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 240-7418 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
BMW of Dallas Service Dept Brandi is the service writer I use every time. If she is off that day, I will not go in. Never have to return for same item. Lee S.
Business response:
Thanks so much for your feedback. If you need more help, our team is available to talk -- safe travels!
Disappointed I had some warranty work that needed to be completed on my car, so I also asked for a replacement key when I arrived. When I called the dealership a few weeks prior to my appointment, I asked if I could reprogram a key from a 2017 BMW that I had. He said no because the key fobs are already programmed for my specific car when they're ordered through BMW. I was quoted $400ish for the key fob when I called. When I received the quote for my key from my service adviser, it was almost $800 and there was a programming ... read more
Business response:
Chad, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 240-7418 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Avoid this dealership Post sell service does not exist. You will be on your own. Pre sell they are quite nice and responsible! After the sell they blame every one else if you get any response. Frustrating experience.
Business response:
Thanks for the feedback. We strive to provide excellent service to our customers at BMW of Dallas and regret to hear of the lack of service you have experienced. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 240-7418. We hope to hear from you.
RUN. RUN FAR AWAY. I've had THE WORST, deceitful, and disrespectful experience with BMW of Dallas's service when I brought in my X3 for major repairs in February. It took the dealership 3 full days to diagnose the problem - an oil pump chain break causing loss of oil compression. The service adviser was very short and abrupt in responding with a complete and informed answer. His demeanor from start to finish was hurried and dismissive, which indicated he felt my legitimate questions about my own car were a waste of his time.... read more
Business response:
We're disappointed to hear of the negative experience you had at our location. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 240-7418 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Take your car somewhere else. Dont get ripped off. The experience has made me rethink owning a BMW. It’s sad as I have owned a BMW for the last 12-15years. I was misled twice and it’s pathetic that they do this to their so called loyal customers. Best advice, ask the rep on the phone to send you a print showing your reason for the service. If not you will pay for their lack of exp or laziness. Second, ask them to explain in detail what they will get done, why and how much. I scheduled a service request back in November as I ... read more
Business response:
Thank you, Chris, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 240-7418 -- we hope to hear from you soon.
Service review This dealership overcharges for a lot of services that aren’t even necessary, and will do everything to make sure they can get you on multiple charges that in the end you don’t even need.
Business response:
Emily, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 240-7418. We'd appreciate the chance to make your experience a positive one.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 8,815 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.