BMW

realtime 

on DealerRater

18 years ago

I've experienced a warm Tischer welcome. Last year I purchased my new X3 in Illinois where I lived at the time. Since then I've moved to Maryland. Upon scheduling my first service at my local dealer(Tischer), I was asked if I would need a loaner. My answer was yes. The next question was if I had bought the car there, My answer was no. The lady went on to say that she couldn't give me a BMW loaner because I didn't buy the car there. She did say that there is was an Enterprise rental that I could get a car from. I explained th... read more

JDorr 

on DealerRater

20 years ago

Took 740il in for an intermittant computer problem. I don't go to dealers for regular maintenance. I live close to VOB but refuse to go there after several bad experiences. Tischer found problem quickly and fixed it for less than they quoted. BMW maintenance is never inexpensive, but this cost less than I thought it would be going in, and less than they quoted after they diagnosed the problem. 

minnelli 

on DealerRater

21 years ago

I called to make my appointment and had no problems scheduling the service visit. This is when it turns bad!!! They told me my service was covered under warranty (fix leaking windshield washer sprayer), not the cheesy BMW scheduled maintenance policy which is a joke. So when I brought my car in I reference the ‘no charge’ to the tech and he kind of gave me an attitude. When I was called later that day to tell me my car was ready I was a tad irritated when they said $60. I then had to explain to the service manager that I was... read more

teracon 

on DealerRater

21 years ago

While better than BMW of Fairfax, VA, still off the mark. Perhaps BMW is not as in high standard as it once was. Dealership is always "backed-up" with service appointments. Service advisors make you "write-up" your own car when you bring it in during opening hours. They also want you to write up your own diagnosis. As for sales..... The sales department is very "slick". They would sell a car to a blind person. 

woobiee 

on DealerRater

22 years ago

I would rate this #1 dealer in the MD/DC area. The main praise goes to service. I recently had my vehicle checked up for some problems that I've found. Made an appointment, dropped off my car and the next day, everything was completed. Unfortunatly, I did not receive a loaner since they needed a 2 week period notice prior to the service made. The sales department is top notch as well. Very very friendly and deals are great. They treat you well, even if you look like you are just looking around, having no interesnt on purchas... read more