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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I must say this was the best and smoothest vehicle purchase I have experienced. I purchased my 2007, 750LI BMW in January 2010. When I walked in the door at Tischer BMW in Silver Spring, MD, I saw the car I wanted to purchase. I walked over to the car and was checking it out, inside and out. Then the a sales person walked over to me and introduced himself and I believe I met your best sales representative Mr. Kailash Joshi. I begin to talk and go over some of the features in the car, but even before he came over I told my Fi... read more
When I arrived even though I was thoughtful enough to make an appointment with a sales advisor he spent most of the time with another customer who he said showed up without an appoitment. He sent me to another person who was to do the appraisal of my trade-in, who apparently thought since I was not purchasing a (6) series BMW that I was not worth his time. First desk to the right of the the customer desk. My sale, though I called up and told Tischer the car I was going to buy and had an appointment took 4 1/2 hours, took les... read more
Overall it has been a positive experience. I was very happy when BMWNA picked up the tab for my subframe damage. Being a subframe repair, the dealership themselves did not handle the actual work - they had to send it to their bodyshop. On the dealer side of things, all was fantastic. Everything from the consultations, to the updates were top notch and prompt. Gannon rapidly helped find my car in their lot after the car was parked by someone in the wrong spot. However the body shop, the place that actually did the repairs, wa... read more
Business response:
UPDATE: 09/14/09 After months of waiting and diagnosing, my personal mechanic and I have found the issue. The body shop that did my subframe repair, "MileOne Collision Works" in Beltsville MD, connected my drive shaft completely wrong. It was out of time, over a quarter turn! Even a regular, un-trained folk like me knew it was out of time when seeing the obvious markings on how to align the drive shaft itself! We suspect after driving it unbalanced for so long that it was pretty much toast, and this is after the body shop's ... read more
Kailash is a good salesman and the price was right but I had to cancel my order because of very poor customer service otherwise. Not once was a phone call returned from the general manager or finance (I guess they're really busy). In addition it has been 3 weeks and my deposit has yet to be returned even though I've called 3 times and been told it would be in the mail the next day. Another week and I'll have to call BMWNA, followed by consumer affairs. Everyone seems very polite, but no one with the exception of the saleman ... read more
I would've rated the dealership all 5's except for the negative experience my significant other & I had with Anthony (Finance). I want to preface my remarks by stating that I have over 25 yrs of sales experience in the private sector, have coordinated customer satisfaction programs & am well aware of the importance of quality customer service to any organization, but especially to a car dealership. I read people's body language & facial expressions when dealing with them face-to-face, & from the moment I met him I was not im... read more
I cannot say enough about the outstanding service I received once I walked into the door to the moment I drove away in my new BMW. My salesman Sun went above and beyond to make sure we found the right vehicle to fit my needs and my budget. Unlike most dealerships that try to get you in any car they can as fast as they can, Tischer BMW did the opposite. Tischer did an exhausting search and to my surprise said they didn't have what I was looking for. At first I was shocked, I have never walked into a dealership without getting... read more
This dealership rocks. Why I say that is coz, they may you feel at home the minute you walk in into this dealership. More importantly it all comes down to the sales man you get to work with. In my case, I give two thumbs up to Mr. Joshi. He seems to know what he tells his customer. The man is very easy to talk to. He carries good knowledge about BMW cars. He will not force you or make you feel that you must buy the car right away. Kailash will give you your time and space to make a wise decision. He will return your calls pr... read more
Your review Dishonorable people doing poor jobs. Buyer Beware!? - Marsden? - Today This is a story that began in November. My first experience with Tischer was when I walked in to the dealership to ask a question of their service department. The service advisor who I encountered was incredibly short in his communications and acted as though I was bothering him. If not for the intervention of another service advisor I would have walked out right then. He seemed competent and helpful so I had them perform the repais to the log... read more
Business response:
We would like to apologize on behalf of Tischer BMW. It is a company policy of MileOne to provide the greatest possible customer service available. We pride ourselves on this commitment. Unfortunately, sometimes we are not able to completely attain this with customers. We accept the fact that there are rare circumstances in which no matter how hard service technicians try, a problem has difficulty being resolved. We are very sorry that you had an experience under these conditions. We do greatly appreciate the time you took t... read more
I shopped my new 535 XI BMW pretty hard to all the local dealers. I knew exactly what I wanted and wasn't picky about where I was buying it. I always lease and was really looking to be in at a certain price. All of the dealers, except for Tischer, said it could not be done and were much higher than I needed to be. One even wanted me to go on his website, do all of the work, and he would get back to me. I never heard from one of them. Tischer was very aggressive on the price and suggested extending the lease to 39 months to g... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.