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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Rockville Md . did Thomas Gant and Silver Spring Mile One BMW $$1065.00 job for $150.00... Thanks SIGY of Rockville...
Business response:
Thank you for sharing your concerns. As a BMW dealership we only use genuine BMW parts and utilized factory trained technicians to preform repairs. We recognize that all consumers have choices and we take great care to price our services competitively with others who are capable of providing those services also. We strive to provide a great customer experience in terms of service, convenience and value in everything we do. If you would like to discuss this matter further, please feel free to contact our General Manager, Elon... read more
I had been looking for a new BMW for quite some time. Even though I live within a few miles of another dealership, I ended up traveling to Silver Spring to get my car.
Business response:
Thank you JM8214 for the positive feedback. We are happy to hear that we had the exact vehicle that you wanted and were able to make your car buying experience a great one. Please do not hesitate to contact us should you have any questions! Thanks again JM8214 and have a great day.
bought my current car form BMW silver spring and they used to provide excellent buying experience, but it seems everything just changed. Recently I received a email promotion which said they're willing to pay 120% of KBB trade in value for my car and in addition to that they will offer $6000 off any new car which is in stock, I called them and confirmed the offer is still available. Once I stepped into the dealer, they just rejected to honor anything mentioned in before: first they said they can't apply the 6000 to any car, ... read more
I own a BMW 135i which I purchased from BMW Silver Spring in April 2010. Notwithstanding the mechanical issues I have had with the car, Kristina Williams, the service representative I have been assigned to is generally, rude, demeaning, and obstinate. Whenever, there is a point of discussion, it's always the customer's fault. I have personally been accused of driving improperly, not taking responsibility of my actions amongst other accusations, for example. I don't believe Kristina portrays BMW Silver Spring in a favorable l... read more
I just had a recall completed. All was going smoothly until I was about to leave, and the "Service Consultant" stated that I have some needed service due to oil leaks. 1) Replace valve cover gaskets (found oil leaking oil onto ex. manifold), $464.96. 2) Replace crankcase vent valve and hoses (crankcase vent valve and hose is leaking oil), $763.28. 3) Replace front lower control arm bushings\ (front lower bushings is coming apart), $599.96. 4) Replace rear differential side seals (both rear differential side seals are leaking... read more
I had a very disturbing experience with Anthony Ross at BMW of Silver Spring. I just bought my car last month and I bought the 1 year power train warranty. my transmission is already slipping Andy engine is already knocking. He had the nerve to tell me I don't no if your going to be covered. I called to see if I can get a loaner while my car is in service. The reciptipnist said no problem at all. when I got to the dealership out my busy schedule Anthony Ross says No! The Loaner won't be available for two weeks. Are you kiddi... read more
Business response:
Hello Taras11, While many customers would not have taken the time to write, I appreciate the fact that you did take a part of your day to share your experience to assist us, as we strive for service excellence. Thank you for all of your feedback, especially your experience with our Service Advisor. The first impression you receive of our team and our dealership is one of our largest priorities. I sincerely apologize for falling short of your expectations, it is always our goal to provide each of our customers with anything a... read more
This time last year I purchased a pre-owned BMW X3 from a dealership in Manassas, VA. Less than a month after purchase, the SUV began needing repairs. It seemed like I was fixing something every month. After my last estimate, I decided I couldn't put another dime into this money pit of a truck. I called the bank and other dealerships for a way out of this nightmare to no avail. Finally I decided to try one last time and talk to a advisor at BMW of Silver Spring. I walked up to Caprice Foster, explained my nightmare and she t... read more
Business response:
BMW of Silver Spring appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new 2015 X1 for a checkup! Thank you again for the highly praised feedback.
I came very late on a Saturday spoke with one sales person and when he couldn't follow threw I was told I'm going to send you to one of the best sales persons here. That was more than a true statement Mrs. Foster took really good care of me she never acted like she was tired and wanted to leave. Even though I didn't purchase a bmw I purchased something else. She still went over the vehicle options .She was very knowledgable about finance and my options. I now understand why USAA picks silver spring to partner with: The manag... read more
Business response:
Thank you for your encouraging review of BMW of Silver Spring. We are particularly grateful for any positive feedback, for without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, Nan and the rest of the team would love to help! Thanks so much & happy driving!
Those other reviewers must have gone to a different dealership. We are USAA members and after being contacted by the dealership to speak with them about a new car we subsequently went to the dealership. The sales room was not very full however, despite waiting for over 40 minutes, we did not meet with any representative as well. This was undoubtedly the worst customer service we have ever experienced buying a car and I would highly advise people to save your time, energy and money. We subsequently purchased a new 2015 X3 fro... read more
Business response:
Here at BMW of Silver Spring we take pride in Customer Service and your feedback is important to our business. We apologize you did not have a positive experience and would like to make every effort to rectify the situation. Would you please contact me so we may discuss your concerns and at the very least learn from this so it does not happen again. Please contact me. Thank you. Michael Fastman, General Manager, 301-679-4375, mfastman@mileone.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.