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BMW
- Automotive
- Lafayette, LA
About this business
Location details
1401 Surrey St, Lafayette, LA, 70501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
DO NOT GO NEAR ANYWHERE THIS DEALERSHIP! I purchased a used 2012 3 series coupe in early December (2015) for an agreed price of 22k. As I was signing the paperwork, i noticed the price of 22070k. John (sales guy) said he'd get a cheque out to me later to refund the $70 mistake, so i signed. I've had about 15 emails with John and his manager since to try and re-coup the $70 and it's essentially been ignored. I've had many 'the cheque is in the post emails' but nothing ever arrives. I noticed after driving away that the car wa... read more
Business response:
Mr. Winter, Thank you for taking the time to write your review. We are disappointed to hear that your experience was not satisfactory. It's unfortunate that there was miscommunication that led me to believe that the situation had been handled. I apologize for this and a check will be mailed to you immediately. Again, thank you for taking the time to write this review and please do not hesitate to contact me. Sincerely, Ken Jumonville Pre-Owned Sales Manager (337)235-9086 ext. 11010
Bought my preowned certified BMW in February of 2015. In September the service light came on and would die out. After calling the service department they said I could get it towed to Lafayette and would be carless until it was fixed because they had no loaners then told me I could go to enterprise and get a rental car but only reimburse me for only a percent of the bill! BS. Really a dealership with no loaners. After calling and complaining and raising xxxx my car was towed for free and someone drove a loaner to me! Which re... read more
Business response:
Thank you for sharing your recent experience with us. I can assure you that here at Moss Motors BMW, we strive to exceed all of our clients expectations. At times, we do fall short. I do sincerely apologize for anything less that you may have received. I have contacted the appropriate personnel to rectify this situation so that it will not happen again in the future to you nor any of our other clients. I do thank you for your comments greatly, without knowing what is causing issues, we cannot fix them. Again, thank you for y... read more
experience is bad and irresponsible . left my BMW for 1 wk and nobody updated about the issue and nobody answer the phone . Finally I went personally to the service center car was parked out side and told me waiting for parts to come ( might take few wks ) . Suggested me take the car now ...
Business response:
On behalf of the service team here at Moss Motors BMW, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We would like to discuss this further with you, please contact me at your convenience at (337)235-9086. Respectfully, Andy Fewell BMW Service Manager (337)235-9086
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,518 reviews.
When is BMW open?
BMW is closed now. It will open at 7:30 a.m.