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BMW
- Automotive
- Lafayette, LA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1401 Surrey St, Lafayette, LA, 70501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Our experience with the purchase of our newest BMW and past BMW have been extremely pleasent and exceptional. Our client advisor, Michelle, is truly a breath of fresh air and she made sure that everything from beginning to end was done effenciently and to our satisfaction! We would never dream of purchasing a car from anyone else. My family and I were very pleased with Michelle's work ethic and attitude to go above and beyond to accommodate us! We would recommend her to anyone in the market of buying a new car!
My service experience was very professional and James is a pleasure to work with. I recommend Moss Motors for sales and or service. The work is explained to you and then completed as promised. I have gotten a loaner car on the rare occasion that my repair takes more than a few hours. I bought my car at Moss Motors and will only use them in the future.
Moss was a great dealer to deal with. Richard is a great guy to buy from. He was very honest from the start. He was really willing to deal on the car and make sure I was satisfied. I would recommend him and Moss Motors to anyone looking for a BMW or Mercedes.
"ON 03/30/2021 MY CAR WAS INVOLVED IN AN ACCIDENT WHICH..." ON 03/30/2021 MY CAR WAS INVOLVED IN AN ACCIDENT WHICH LEAD MY CAR TO BE TOWED AWAY TO THE BODY SHOP 1ST BECAUSE MOSS BMW IN LAFAYETTE LA SERVICE NEEDED MORE TIME TO GET IN. ADVISOR DOUGLAS BOUTTE WORST MAN EVER, NO UNDERSTANDING AND FALSELY TOLD ME LIES AFTER MY CAR STILL HASN'T BEEN FIXED. KEPT MY CAR OVER 30 DAYS NO COMMUNICATIONS, AFTER SPEAKING WITH MANY DIFFERENT CO-WORKERS WHO UNDERSTOOD BUT YET STILL DEALING WITH DOUG, SMH THEN CHARGES ME $2539.28 CLAIMING M... read more
"Terrible customer service for scheduled checkup/oil..." Terrible customer service for scheduled checkup/oil change. Didn’t call when car was ready, answer texts, or voicemails. Finally went to pick up the car after 4 hours and only the receptionist at 1:30 and a mechanic listening to music with his AirPods. No service after sale. Never again will we buy here. Have never had good service. I should’ve learned after the first one. Love my car, but not Moss Motors.
"Dealer is dishonest with customers. I had a credit score..." Dealer is dishonest with customers. I had a credit score of 859 and gave 4.5% APR rate thru negotiations. Why not 2.99% like on BMW website for qualified buyers? Where is the customer loyalty?
"Rude people. Poor explanation of service needed" This BMW service department use to be the best. I was greeted with : your papers are at the cashier. I was told my car was in the front. No, they had not brought it around. I get in car to leave, the caution triangle lite up. Clock was off. The setting was changed to make engine cut off at red light. I thought something was wrong with the engine. I do not use that setting. Please return cars to the customer with the settings the same. I should not have to get in my car and lo... read more
"Service review" After spending over $1000 in service work I was hoping to at least get a complimentary car wash and vacuum but that didn’t happen.
"Incomplete repair with parts missing" Went in for a recall repair. Waited over an hour and 25 min for shuttle ride. Once I was dropped off at work I received a call (within 5 min of being dropped off) that car was ready. Shuttles back to dealership and picked up car. When I got back to work I noticed hood was not latched. Turns out it would not latch due to the fan/radiator cover was not replaced correctly after it’s removal (for repair). 7 bolts loose and one missing!!! Took it elsewhere to have correctly repaired. Ridicul... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,518 reviews.
When is BMW open?
BMW is open now. It will close at 3:00 p.m.