BMW

4.5

Automotive
The Woodlands, TX

About this business

Automotive Auto Repair Car Dealers Used Car Dealers

Location details

17830 Interstate 45 S, The Woodlands, TX, 77384, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 7:00 p.m.
Tue	9:00 a.m. to 7:00 p.m.
Wed	9:00 a.m. to 7:00 p.m.
Thu	9:00 a.m. to 7:00 p.m.
Fri	9:00 a.m. to 7:00 p.m.
Sat	9:00 a.m. to 7:00 p.m.
Sun	Closed

4.53,863 reviews

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Stanley Adams

7 years ago

Not a Happy Customer Pickup my car it wasn't wash, oil gauge saying it's low Customer services didn't meet & greet. Covers for the battery and fuse panel was not put back together. Very Disappointed

Tommy Stiles

7 years ago

BMW 318I Service Excellent service. Service advisor very helpful. Easy check out.

Business response:

Tommy, we're pleased you received excellent service from our team. We hope to see you again soon!

Paul Mitchell

8 years ago

Review of Used Car Purchase I had my usual outstanding buying experience with BMW of Houston North. Greg Schell is the best! I live 45 miles away and would never buy a BMW from anyone/anywhere else. This is the eighth BMW I have purchased from them.

Business response:

Paul, we're pleased you had another outstanding purchasing experience with Greg. If there's anything else we can help you with, please give us a call!

Earl Morris

8 years ago

Selective services BMW North Houston doesn't seem to be capable of booking appointments and honoring those service appointments for customers when they arrive. I've tried twice to schedule my vehicle for service and pick up a loaner vehicle both times I made the request four days out and both times BMW North has not been able to service my vehicle nor provide me with a loaner....horrible customer service I'll stay going to the Woodlands they actually listen and go out of their way while BMW nirth treats you like oh well who ... read more

Business response:

Earl, we're disappointed our team didn't deliver top-notch customer service for you. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (281) 305-8901 to discuss what we can do to help.

Xiaowen Zhu

8 years ago

Bad service Bad service, waited 7 hours and finance guy Fred never called back after gave wrong information at signing.

Business response:

We regret to hear about your experience with us here, but we're glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.

Loeida Thomas

8 years ago

Routine maintenance Took forever for shuttle to pick me up. There were 2 people with same last name-they were all confused. My job was closed when I finally got picked up.

wootie

8 years ago

BMW North Houston Hannelore Briggs was extremely helpful throughout the process. She was very knowledgeable about all the cars and was able to answer all my questions about the differences between the cars I was interested in. I was very pleased with the whole transaction.

Gary Barbee

8 years ago

2016 BMW 3201i Great experience. The salesman Alex was professional. The Finance rep Keli professional also. Thank you.

Business response:

Gary, we are deeply disappointed by your lackluster experience at BMW of Houston North. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8901. We would appreciate the chance to turn your experience around.

Brenda West

9 years ago

Retired Legal Nurse Consultant, Wife, Mother, Etc The vehicle was brought in for service on Nov. 6, 2016. Although the service representative was consistently pleasant, no repairs were completed for one month. When I did get my vehicle, December the 5th, after driving it home, putting it in the garage, the next time I started to use it, the battery was dead. Apparently it had sat in the repair shop to fix the oil leak for a month and no one had started it or charged the battery in the 29 degree weather and consequently left ... read more

Business response:

Thanks Brenda, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8901 to discuss what we can do to help.