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BMW
- Automotive
- The Woodlands, TX
About this business
Location details
17830 Interstate 45 S, The Woodlands, TX, 77384, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Rita Campbell Herb Manning was a wonderful patient salesman, great customer service, went more than an extra mile for me. Wonderful customer service!
Business response:
Rita, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (281) 305-8901. We'd appreciate the chance to make your experience a five star one.
awful unprofessional liars who wasted my time I bought a used car online I was asked to sign a sales receipt but they never signed and sent it back nor took a deposit, I was trying to arrange a flight and transport for car from tx to fl, each day I d get sent pics of car assured it was being serviced for me and worth the wait, but never did I get their contract back just jerked around finally a week later after I spent time getting transport and flight quotes etc and my calling again and again the sales guy tj acts all confu... read more
Business response:
Kahlua, we regret to hear of your negative experience with us, but are glad you brought this to our attention. If you'd be willing to speak with us, our General Manager would love to discuss this matter further and rectify these issues. You can contact the GM at (281) 305-8901 -- we hope to hear from you soon. Take care!
Bait and Switch! At 4:31 on Monday 5/11 called to inquire about a pre-owned X5. Gave sales person vin and stock number and confirmed details of vehicle. Sales person confirmed vehicle was available. Promptly pre-sent insurance and license info as he said would have car waiting at scheduled time of 6pm due to COVID concerns. At 5:07 manager called to confirm we were coming to 6pm appointment. Let manager know we were driving in from downtown and would see them at 6. Arrived just before 6 and texted the sales person, he came a... read more
Unsatisfied Customer I hate having to come here to have my car serviced. It?s as if I?m bothering them when I have to bring my car in. Everything has been due to mechanical failure or regular management on my car and the customer service makes me want to trade in my BMW for something else. Wish I had better options.
Business response:
Thank you very much for sharing these comments, Erica. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.
Inadequate repair I have had my BMW 435i in five times now for the same problem and it is still not repaired. If you are not able to repair it then no one can! Totally disappointed and frustrated. I have contacted an attorney to see what my recourse is.
bernd hiltl Very good service, but very expensive for me. I love the BMW.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.
BMW of Houston North The dealership itself was nice. Very clean. This was my second visit in a year to this dealership to have routine maintenance done for my boss' company car. The timeliness of the service and repairs was fine. We had the detail package done to the car - wash, wax, inside, outside, etc. Everything but the windows was done very well. They left so many streaks on the front window, I had a hard time seeing when the sun shined through. They left a bunch of empty water bottles in the car as well. Fortunately, w... read more
coercion This may take a while but I want to be specific. I purchased my 2019 BMW X5 in October or 22019 from this dealership. I purchased the vehichile on a Saturday afternoon. While working out the particulars with the financing department I had declined all of the warranty service because I new I didn't need them, as well as being an educated consumer I knew they were a rip off. I declined the offer severial times, but then I accepted only after the financial represenative said that it would cost about $3000 to have brake... read more
Oil change Had an oil Change and windshield wipers replaced. Windshield wipers are worst after service. Left turn signal error/Malfunction.
Business response:
Hi Anita, thank you for bringing this matter to our attention. Please call our General Manager at (888) 242-0613 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,863 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.