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BMW
- Automotive
- The Woodlands, TX
About this business
Location details
17830 Interstate 45 S, The Woodlands, TX, 77384, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Repairs My service advisor Jeremy always provided excellent customer service. He always kept me updated with the progress of the repairs. The thing that I was MOST unhappy about was the fact that parts were not ordered in a timely fashion by the parts department, and they did not communicate this with Jeremy. I also left MANY messages for the service department manager Carla Waddell. And she made NO effort to return any of my calls over the span of 3 days. And for that, I?m not happy!
Business response:
Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
BUYER WHEN I CAME TO PICK UP MY CAR I HAD A LONG WAIT. THEN ANOTHER ADVISER GAVE ME THE KEY NO RECEIPT STATED THAT THEY WOULD MAIL IT TODAY I HAVE NOT GOTTEN THE RECEIPT. RADAR EVAN IS MY NORMAL ADVISER WHOM I THOUGHT THAT WAS THE INDIVIDUAL THAT WOULD BE THEIR ON MONDAY, BUT HE WAS NOT THEIR SO I WENT WITH ANOTHER ONE DUE TO THE FACT I WAS THEIR. THIS WAS THE WORSE EXPERIENCE I HAD HAD IN THE MANY YEAR OF COMING TO THIS DEARSHIP. I DO NOT HING I WILL BE BACK.
Business response:
Joe, we are deeply disappointed by your experience at BMW of Houston North. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 242-0613 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Rude Manager Went to dealership to buy demo X7. I was told when I was on my way that it wouldn’t be ready until Monday because the GM took it to a Xmas tree farm but would be put in a loaner. It sounded ok so I accepted and bought the car. On my way out the door (after I bought the car) the manager told me I may not get car until Tuesday now bc the GM has taken it to a “very wealthy” client. I was was flabbergasted. Why would he tell me such a thing and why would my car be delayed an extra day? When I asked on Monday if I wa... read more
Business response:
Hi, we appreciate you taking the time to respond. The staff at BMW of Houston North take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 242-0613 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Didn’t feel like a valued customer I was told to research the car myself and get back to the salesman when I knew what I wanted-despite the fact that I came in asking for a specific make, model and year. I’ve had an x3 before. I expected better service and an expectation that I might buy the car. I felt like the guy didn’t care whether I purchased anything, particularly when we had to ask to be shown the cars. Maybe getting a used car wasn’t good enough, even if it was a $35k used car. Hum...
Business response:
Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 242-0613 -- we hope to hear from you soon.
Broken New Car Driven off Lot I purchased a Program Car, 230i from BMW North Houston the first week in November. The process was simple, and the customer service standard from what I would expect from a BMW dealership. My problem is that the minute I drove the car off the lot and started it again I received a Low Tire Pressure warning. I figured "No big deal" and checked all the pressures. They were correct, when I went to reset the warning I learned that the system was broken, and unable to reset. When I took a closer look ... read more
Business response:
Raymond, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 242-0613. We would appreciate the chance to turn your experience around.
Bad Customer Service Mr. Chien-nan Tsai, the service advisor, was rude from the start; was not friendly. Gave me a quote on a required repair without showing me any concrete numbers and turns he tried to oversell me on more than 1 repairs. Will not be coming back to BMW Houston North because of this experience. Bad service overall.
Business response:
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 242-0613 -- we hope to hear from you soon.
First visit, quality of service sucked! This was my first time visiting this location. Being that BMW is a luxury car, I expected quality service. I didn't receive any type of great service. My service advisor was, dare I say, lazy. He didn't bother to try explain anything to me. He didn't even call to notify me of my car being ready. I knew because I called. Very disappointed.
Business response:
Hello, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 242-0613. We'd appreciate the chance to make your experience a positive one.
BMW M6 Purchase Just purchased a used M6. The car has been great, but the buying process is the worst I've experienced in purchasing a car. I had requested that the brakes be replaced, and the salesmen told me that it was covered under the maintenance program, which in the closing of the deal, found it was not, and he argued with me about what he told me. Asked what he could do, and he said he couldn't do anything. Fortunately the finance guy came up with an idea and made the deal right. Started going through the paper work,... read more
Business response:
Tyler, thank you for leaving this detailed review about your experience with our dealership. If you are willing, please call our General Manager at (888) 242-0613 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
BMW i3 Service No waiting, knowledgeable, courteous, efficient,.....will be switching the service of my other BMW's to this location.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,863 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.