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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"Robin Jones is your top performer in service. " Robin exemplifies all of the characteristics of a stellar employee. She is consistent and goes out of her to ensure you are satisfied with what has been done to remedy why you have come in for service. She keeps you updated periodically with what is going on with your vehicle and why, and when you can expect to be on your way. She is personable and professional at all times. I breathe a sigh of relief when I see that she is at work. I can count on her to get me in my way with ... read more
"Great service" Robert Harrell , my service advisor, always does a great job. I called him Friday with a small problem, he said come in Monday morning. He immediately had someone take care of my car and got me out as fast as possible and even washed the car
"Great service ! " Great job! I was expecting to spend a lot more time at the dealer, but Mike helped resolve an issue I had with my Bluetooth. We realized what I was doing wrong and I was on my way very fast. Thank you mike again. Very friendly and knowledgeable!
"Great guy" Robert was great! Long different situation with my extended warranty and he help through it. He's very patient and kept me informed. I will come back to him.
"great work" Robert was extremely informative and helpful regrading the repair of my BMW. He kept me updated along the way to insure there was no uncertainty or surprises.
"Courtesy and competence" I appreciate the fact I am always met with a smile and treated as a VIP when I bring my car in for service. The technicians are quick to identify the problems or provide routine service and it gets done right on the first visit.
"Pre-purchase Inspection" I had just gone through a major issue with the 750i 2013 were the car stayed in the shop for most of of the year due to crazy issues. Sean, my service adviser helped me through the entire situation and made it smooth. That's why when I traded that car for my newer M6 Grand Coupe, I took my car back to BMW of Sterling. Throughout my decision to trade, they made me feel comfortable and took special care to show me many options then give me a very competitive price for my trade. While I did not take th... read more
"Accept no substitutes. Sean is my man. " I’ve owned BMWs since 1987 and in all the years of servicing my cars, I can say unequivocally that Sean has given me the best service of anyone I’ve had. He is honest, professional, courteous and doesn’t try to sell more service than you need. I trust him completely with my two BMWs.
"BMW of Sterling is the industry standard" I’ve been going to BMW of Sterling for about 2 years and have owned a BMW for 5 years now. I’ve been to numerous BMW Dealerships including Richmond, Charlottesville, and Fayetteville, so believe me when I say Sterling is by far the best. Their service department has a total asset in Beaver Ho. He’s beyond knowledgeable of BMWs and works well with you on every issue. Not only that, he’s super easy going and a total bro to just talk shop with! Additionally their management and sales d... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.