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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"Coolant leak during 4th of July week. " ROBERT HARRELL the service advisor really helped me during a busy week at the dealer. They didnt gave any loaner cars available so they gave me a shuttle to Expedia and paid for my rental car. During the inspection of my coolant leak they found an oil leak and reason to repair my front and back breaks all cost covered under my soonly expiring warranty. I'm so very thankful they inspected my car soo throughly and made the necessary repairs even though my warranty was about to expire. I... read more
"Excellent customer service " I have been in for service a few of times now and have always received excellent customer service. One of the times was to diagnose the vehicle not starting. The techs were quick to point to the starter being the problem. My service advisor came to me with options for service and got me into a loaner promptly. Once they removed the starter they tested it to make sure it was the problem instead of blindly installing a new one hoping to fix it. The also noticed the battery was low and there was mo... read more
"Professional service " Robert was very professional,thorough and detailed with his explanation about the issues with my car. If I have to bring my car back it would be to him.
"Vehicle Service " Robert gave great service and communication, It was a great experience, a very knowledgeable guy & definitely i look forward to coming back! Thanks again take care
"Great service!" We brought our vehicle in for traditional maintenance and Robin took care of us per usual! She got us in quickly with an appointment and was even able to squeeze in an unscheduled state inspection that we also needed done! She is always professional, prompt and easy to work with!
"SUPERLATIVE SERVICE " Robert ALWAYS provides SUPERLATIVE service whenever I go to BMW of Sterling. He is informative, accommodating and helpful! One could not ask for a better representative.
"Service" Great service as always. Quick updates on completion and ready for pickup. Thorough explanation of service performed. Their schedule fills quickly but can always drop the car off earlier.
"Outstanding Customer Service received from Vance Doughty" My overall experience with Vance during my car purchase was fantastic. Vance is very professional and personable. He made sure that I had the right car, explained all the options very well, and facilitated the car purchase from beginning to the end. He made the experience very easy and less stressful. I appreciate the extra time that Vance spent to ensure my full satisfaction with the purchase decision. Overall, Vance is an outstanding professional who cares about hi... read more
"Excellent service at BMW of Sterling" Sean is the commensurate customer service professional. He highly values his customers, the service he provides to them and their satisfaction. He always keeps the customer informed. He has always arranged for a loaner even when it was unplanned. He kept me informed by text about when the car would be ready. I never waited for my car when it was left overnight and he gave me a time for pickup. He is always very positive and cheerful. He made sure that he took care of warranty issues wit... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.