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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I called the day before for an appointment and got it at the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept me updated during the service. While waiting, they had several areas where I could sit. I opted for the tables in the "kitchen" where WiFi is available. I sat at a quiet table and worked on my computer so the time passed quickly. The work was done, the car was washed and they charged me nothing for the service, not all of whic... read more
Second time using this dealer. Best car service experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. Highly recommended.
Everyone was extremely professional, courteous, and helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable, provided detailed updates while I waited, and made sure everything was taken care of properly. And the facility was immaculate - great place to relax and/or work while waiting. I will definitely return to service my car there. Thanks!
I was so pleased with my Sterling BMW service. Matthew was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!-
Very responsive , friendly and prompt service ! I can not complain at all about the service. Nate Gibson , service advisor, helped the process carefully to informed me throught out the process to make sure the dealer will be paid by the company who provide the extended warranty on my BMW - X5. If I had to do it, it would take me a lot longer on getting paid to the dealer. Great job , Nate ! I would highly recommend to anyone wants to service the vehicle.
I set out a little more than a month ago to purchase a Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Very friendly and knowledgable. I didn't feel pressured and you could tell the team was very proud of its line of vehicles. It came down to the new CTS and the BMW 5 Series...and to be honest I was leaning heavily toward the CTS. But after meeting with the team at Sterling, test driving the 535i and working out a deal that made... read more
Stefan is knowledge and a customer friendly representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look into the issue when it emerges next time with no additional diagnostic cost. That's helpful.
Matt was a great service adviser. He kept me informed on my vehicle status and worked with my extended warranty company to get my car back on the road.
Great Customer Service , excellent Overall Experience , i would recommend you talk to Ted when you get there friendly and can work with you on a price
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.