BMW

Thassan 

on DealerRater

12 years ago

Ted Ibach was very professional and helpful he was thorough in his work and customer service while others do not like female customers. Bravo Ted 

philk1 

on DealerRater

12 years ago

MINI of Sterling consistently provides an outstanding service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be done to resolve the issue. They are not pushy and they will only recommend work when need. This allows me to trust them The loaner car program is also extraordinarily helpful. 

frieson 

on DealerRater

12 years ago

I purchased a vehicle sight unseen other than the pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned all my calls prior to and after the sale. It was a great no-hassle experience. Once the auto delivered it was in great shape and exactly as Danny described. He went the "extra" mile is finding a supplier to apply clear bra protection on the vehicle before shipping. 

ArnLen 

on DealerRater

12 years ago

Karl Mackey was a wonderful salesman. He was very responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we were dealing with an informed friend rather than someone trying to sell us a car. I especially liked observing the way that he mentored and trained his young assistant. He demonstrated genuine caring and that says a lot about Karl's character. 

flem1356 

on DealerRater

12 years ago

I have been purchasing autos, both new and previously owned, for over 40 years in numerous locales in Northern Virginia as well as other parts of the country and overseas in England. These have included Mercedes, Lexus, Acura, Toyota, Nissan, Chevrolet and even a 1953 Bentley. I can honestly say that in all those years, Steve Burger is the finest sales advisor I have ever encountered. His honesty, candor and customer friendly efforts during the buying process as well as his prompt handling of each follow up issue was more th... read more

cuda24 

on DealerRater

13 years ago

My wife and I were looking to replace her primary vehicle for the first time in several years. This was to be her first new car in quite some time and she'd previously narrowed her choices down between a Mini and one other model. We spent several hours with Steve, who walked us through every model they had, the pros and cons of each, the pros and cons of new vs pre-owned, and the pros and cons of buying something on the lot vs having a car built just for Maggie. He was even-handed, very fair, and really made the process a pl... read more

1rjf1 

on DealerRater

13 years ago

I first contacted BMW of Sterling because of a new BMW 128i listed on their website. Once I determined I was interested in the BMW, I read through the various reviews regarding BMW of Sterling published on their website. A number of client advisors received very positive ratings; however, one in particular, Felix Bighem, stood out. Very positive ratings, very positive customer comments. I decided to ask for Mr Bighem on my initial call to the dealer. Felix was not immediately available; however, he returned my initial call p... read more

Joni428 

on DealerRater

13 years ago

I had a dead battery on my car and the service department was wonderful. My husband called his salesman, then the service department. Upon BMW assist getting me a jump start, I was able to drive to the dealership. They were waiting for me and within 10 minutes, I dropped off my car and was in a loaner car on my way home. This was my first time since I just got my car, but I was treated with such friendly, caring service that I look forward to a long time relationship with them. 

indyam 

on DealerRater

13 years ago

After trying for 45 minutes to resolve an issue with unlocking my doors, within 5 minutes, Mr. Bighem assisted me by contacting BMWUSA and resolving the issue. His professional demeanor and calm confidence further demonstrated his surety and reliability. The entire staff at Sterling BMW is professional, extremely polite, and efficient in all areas.