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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Went to BMW of Sterling to look at new cars. The salesman Ari Feinstein asked us to leave a deposit on a new car we liked, but weren't ready to make a decision on. He told us it was 100% refundable. We called him the next day and said we didn't want it and were looking for another color and package combination. VOB BMW found one right away and had a better price. Within one week we had our new car. Fast forward 1.5 months later and Mr. Feinstein calls to tell us he had a new car for us. We politely told him we bought one alr... read more
This dealership is the worst I've ever encountered. Driving a 645 CI. All aspects of dealing with the people were unsatisfactory. Making an appointment for service required repeated calling only to get voice messages. Finally got so mad I called the GM and Service Manager, left them messages - no calls back. Finally succeeded in getting an appointment - had to wait a month! Once they got the car it took eight calandar days to get it back and required countless calls. These people make FEMA look good. PLEASE buy a LEXUS. Poha... read more
I can't belive I went back here for service after the terrible experience I had last year, but it was closer than BMW of Fairfax. My experience each time is this: 1) Bring car in, stand around for a long time waiting for someone to help you (10-20 minutes). There is no central check-in or signs tell you where to go or where to wait. 2) After waiting at home for hours, I give them a call to see if my car is ready. They have never called me at home to give me an update or tell me my car is ready. When I do call, it's near impo... read more
BMW of Sterling disappointed me by billing for work that they did not do. While my car was under warranty I went in for a coolant flush and some other work. They billed BMWNA for the coolant flush but did not perform the work. The mechanic I spoke with told me it wasn't needed. My advisor was unavailable for clarification so I left. They have failed to return four phone calls and two letters. I ended up paying an indepentent to do the flush. Try and discuss work with the techs if you must use this dealer. I now use Arlington... read more
I live 2 miles from stealer. When I get service done I send both my cars (04m3) & (03x5) 40 miles away to Fairfax BMW. BMWUSA calls and Ask me all the time why I don't take my cars to Sterling. They don't know what the hell is going on over at this stealership. Manager must have an online degree cause If my company ran like this I would not be driving BMWs Send your car to fairfax and You will see the difference.
Bought 02 M3 from Leeman (no longer employed there) and was a good experience. An issue needed corrected that was not done properly the first time and I got nothing but bullshit around from Lopez. Service after the sale is key. If you want me to spend 50K + every couple of years you had better take care of me. Instead, they chose to piss on my back and tell me its raining. F ing ass clowns. By the way, what other top end dealer do you know that does its body work OUTSIDE IN THE FREAKING PARKING LOT???
Love BMWs, but this dealer doesn't seem to have the same passion when it comes to service. I've problems with service for two different cars. My M3 I took in for oil service and they did the works, they just didn't put everything back together right. The rear end leaked oil after they serviced it. My Mini has been into their shop 3 times for warrenty work. The first time they fixed a cold start/idle/engine light problem. About six months latter the cold start was back, along with backing sensors that didn't work. I took it t... read more
Chris Smith is an incompetent CSR. He was at best rude, unknowledgeable and inflexible. I had two separate instances where he charged me four-figure fee for some service that I knew was covered under warranty. In order to get my car back on the road ASAP, I had to pay first, got it fixed, then went through the loops to prove to him that the service was warranty item. Meanwhile, he was totally inflexible and rude. I finally got apologies from his boss eventually and full refund. Generally, Sterling BMW wasn’t that terrible. B... read more
Went for a simple alignment over 4 times. Each time is a different excuse as to what the problem could be (never their fault). All problems have to do with the roads, wheels, tires etc. Recently had defective front rims and again every excuse in the book from not cleaning my car often enough (once a week should suffice, right?) "Caked on Brake Dust" and "using the wrong cleaning solution" Finally had the BMW Field rep look at it and replaced them immediately. What are we? Nineteen year old kids with their first cars? I paid ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.