BMW

Buffettbassman 

on DealerRater

12 years ago

Poor communication with the customer. Broke my drivers seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't waste your money going here. 

NewBuyerBMW 

on DealerRater

12 years ago

I saw an M3 for an advertised price. I called the sales associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available for me to purchase. I called him on the way to dealership. He said the vehicle is available. I called him 5 minutes before reaching the destination to confirm the vehicle is ready for inspection. He said 'yes'. I called him when I took the last exit and he said all is well and the veichle is still ON for purchase.When I pul... read more

illjunk 

on DealerRater

12 years ago

I visited this dealer for 328i Xdrive vehicle. Test drove and did not participate any futher discussion on price. They have communicated to me over the phone and email about the vehicle availability and price. They promised that they beat any price or give very good price, which is common dealer talk. I received below invoice quote from another dealer asked these how much below invoice you can go. They said they do $1250 below invoice and invited me to finish the deal. During the dicussion of final purchase price, numbers di... read more

SargeBravo 

on DealerRater

13 years ago

I recently purchased a BMW at BMW of Sterling, and paid more than $10k with a check. The finance manager was rude, and took personal calls where he was shouting on the phone while I waited for him to finish. One week later, I got a letter in the mail from the dealership containing an IRS form 8300, reporting a cash transaction of greater than $10k. This is required, I understand. However, the finance manager had checked the box stating it was a suspicious transaction to the IRS. I was furious. This is not required by law, an... read more

Unhappy customer 4 

on DealerRater

13 years ago

Stay away from this dealership's service department. I took my car in for an oil change and the replacement of an oil filter housing seal. It took an hour to get my loaner car. They couldn't complete the repair the same day even though I dropped the car off early in the morning. Two days later my car is spewing coolant everywhere while my wife was driving it. She was stranded. I learned a hose was not put on properly so I did that myself. When the car was overheating again I had it towed to the dealership. They didn't work o... read more

7827star 

on DealerRater

13 years ago

I am so furious with this dealership that it is difficult for me to put it in words. I have a 2011 mini cooper countryman that I bought in May of last year. At the time of purchase, the finance lady sold me a tire warranty based on the information that the car comes standard with pirelli run flat tires (the most worthless tire on the planet, in my opinion), and if I received a puncture or other damage on the tire, the warranty would be helpful as pirellis run about $700 a tire ($700 a tire? This is where the BS started). I a... read more

kpenny 

on DealerRater

13 years ago

DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY. Ted Ibach is the service rep and Ted Wesler is the director of the service department. Ibach smiles and lies to your face. This department will create issues with your car to try and force you back again and again. They supposedly fix an item but the same problem continues. Then you take it back because it’s under the repair warranty only to be told it’s a different issue all together. Wesler will tell you he will rectify your complaints bu... read more

bmw_buyer 

on DealerRater

13 years ago

I spoke with a salesman from Sterling about a cpo used car. I told him that for some reason Sterling's internet pricing was higher than the other dealers in the area and for me to drive all the way out to Sterling, we need to be in a ball park similar to what other BMW dealers in the areas are advertising. They told me to come in and that they would make me a good offer. Once there, they said the other dealers' internet pricing were lies, that all of the other dealers' cars were defective or that the other dealers did not pu... read more

709Dallas 

on DealerRater

13 years ago

Went in on Advertised special. Mini makes the first payment for you as well as putting down cash. Should not have had a payment until May, but thanks to the Fine Crook in the Finance Department the first payment was kept. We even called Mini Financial Service who also verified that they kept our cash that was due up front. This place has no Class at all....