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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
These guys are pathetic. I've owned 3 different 7 series BMWs since 1994. I’m a member of the BMW Car Club of America, the BMW Sauber Race Team, and have done most of my own service on all my BMWs (Including major stuff like whole brake and suspension rebuilds and transmissions), anyway. I made an appointment a week ahead of time for routine service, and to have a few items checked out under warranty on my 2005 745Li (if it wasn’t for being under warranty I wouldn’t even bother). I dropped the car off at 7am on the day of th... read more
Jeeze... where do I start? Every time I have to go to BMW Sterling to get my car serviced, it seems as if I have to call and call just to get an appointment to have my car looked at. When they finally call me back, I still have to wait a minimum of two weeks to get my car in there. When I first started taking my car there, I had to get some work done that is covered by a warranty that I bought with my car (I bought my car in a different state). They informed me that they will not accept my Fidelity warranty. Well... turns ou... read more
I've had my Mini for about a year and have had to bring it in for several minor issues. All three times that i've brought my car in no one ever calls to tell me the work is completed or when i should expect the car to be ready for pick-up. On one occasion I had the unfortunate opportunity to have Mr. Larry King assist me...he was belittling and walked away from me mid-sentence. He is flippant and cavalier in his dealings with customers. I would definitely not recommend buying or bringing your car into this dealership...they ... read more
One of the Mini of Sterling employees changed my phone number in their computer system. This kept BMW from contacting me for a survey! Sneaky!
The previously owned BMW I purchased 2 1/2 months ago has broken down frequently. The mechanics are unable to diagnose the problem and the dealership is not willing to give me a loaner car like the car I pruchased. It has been in their shop 10 days this month and is still not fixed. They lie to you and do not return your phone calls.
Unreal! I have bought and paid off a BMW from them and leased a Mini. I have asked on no less than 3 occassions to get a simple review for my Mini lease so I can see what it costs to release the car, buy it or get something else and the manager has blown me off at every turn. WTF!
If a "0" rating were possible that's what they would get. I tried to sell them my 2006 M5 which they had sold me (I got tired of it) and they reneged on the deal, lied about what they had said etc. I hauled them into court and obtained a financial judgment against them in mid-July this year and true to form they are now ignoring the court, my attorney's calls to their attorney and refusing to pay. So we have to take further action to try to collect. Probably vindictive on their part as I continue to pay attorneys to try to c... read more
My friend took his car for oil change to BMW of sterling on Aug 4 2007 at 11.30 a.m He owns 2006 BMW 325 i 4 dr sedan. The porter or guy who drove the car hit it against BMW SUV which belong to BMW of sterling. My friend called cops.He spoke to their insurance guys also. They said they will fix the car.But we never know will they fix it properly. My friend is planning to sell his car.But now the car value has diminished. The impact was to the front right portion of the car. Front door fender may be engine radiator hose etc i... read more
Have had a terrible experience wiith the service department. My car was kept by the service department for nearly 10 days for a problem with the electrical system I could not get updates and it was very difficult to get through to anybody in the service department. I wish I never have to deal with the service department of Mini of Sterling. I have to take my car in for a regular service and I am dreading the prospect!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.