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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
BMW of Sterling intentionally mislead me about the diagnostic of my car stating the problem is with the steering wheel and it will require approx $1900. I insisted I should be given the diagnostic error code after consultation on the web and with my mechanic who all advised that the problem is with the Transfer Case Actuator. After insisting on getting the error code finally the service manager gave me the true results of the test. All I wanted to know is what is wrong with my car and fix it where it pleases me. They wanted ... read more
When I first got my MINI at MINI of Sterling, the service was great and never had a problem with them. They took care of my every need and got me in and out without wasting my time. Two years later... the honeymoon period must be over. I sent one email in response to an event they held, and the next thing you know I was getting nagging emails about "my inquiry into a new MINI". It took several emails to get the salesperson to stop sending me essentially spam. In addition, in the past year or so, the quality of service they o... read more
The service is terrible. Phone calls not returned. Leaving a hose unconnected. Go to Alexandria. We drive there to get out car serviced even though it's much farther, just to avoid Sterling Mini.
This dealer lies, dodges questions, overcharges and does shoddy repairs. They are happy to sweet talk but little more. Our leaking transmission at 36k miles was "normal" according to them because it was not "leaking", but rather minor "seapage". And their way to make things right was a proposal to reduce their price to more than what 3 other mechanics would charge for the same job. This dealer is a joke and their local reputation supports that. Don't make our mistake by finding out the hard way.
I love my Mini, have had it for 5 years now, but scheduling service with Mini of Sterling is a continuing nightmare. Although they claim you can schedule service on their web site, in reality that only seems to function less than half the time. The rest of the time it either has a "Not available" message or it just fails to work, no message. Twice I have tried one of their recommended alternatives, sending them an email -- the responses I got both times were from sales, nagging me for weeks afterwards to respond regarding my... read more
Wife took her mini in because of check engine light turned out to be a loose oil filler cap in there overall check of the car they told her she would need new brakes before inspection because the info pulled from the key fob. I just did the brakes myself front pads barely half worn. Just another dealer living up to the stereo type of taking advantage of women. Appeal to the worst fears to get more business. We will never return
I don't have a Mini dealership close to where I live and this one was the closest. My service engine light was on and I took it to my local service station to have a diagnostic scan test done. They told me the issue should be covered under warranty and to take it to the dealership. I called Mini of Sterling Service 4 times. First time I was put in voice mail and left a message. Second time I called, I was transfered to a rude girl who told me the person I needed to talk to was on the phone and they would call me back, again ... read more
Bought a used Toyota Matrix that was overly priced by over a thousand dollars. The price on the car was for a perfect 2005 Toyota Matrix, however it was starting to rust in some areas. I am going to have to spend $500 to fix it. They would not fix it or negotiate at all. However, he promised to get the car detailed and to provide me with a tank of gas instead. Car is still dirty inside and only got half a tank of gas. When asked for a second key, he told me he would call me to let me know if they had one the same day. He did... read more
After being the loyal customer since 2002, that was the worst experience I had with the dealership! I was there to lease a new 328i, but ended with a car in the lot since Aug/2010. Furthermore, didn't get a fair price for the car, and got high interest rate. I actually asked a price quote for 2 cars, 328i Coupe and 328i Convertible. My first choice was the convertible. We test drove both cars. After few minutes in the Sales Manager office, the Sales Consultant came out and told us that the convertible was sold! That was kind... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.